No Email Ticket Sent Upon Purchase

  • Resolved mmhogsett

    (@mmhogsett)


    2 years, 2 months ago

    When a customer purchases a ticket, no email is being sent to their included email. I have tested it a few times. How long is it supposed to take to recieve the email? How can I troubleshoot this issue?

    \Best!

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Erica

    (@eeide)

    Hi @mmhogsett,

    The ticket email should go out shortly after the order. If it isn’t going out, this indicates an issue with the default WordPress email function on the site.

    Please see our Knowledgebase article Event Tickets Email Deliverability Issues for more information on the steps to resolve this.

    Let us know how it goes!

    Thank you,
    Erica

    Plugin Support Abz

    (@abzlevelup)

    Hey @mmhogsett, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)
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