No email received

Hello,

I use the free version of the “PW WooCommerce Gift Cards” plugin.

The installation went well, and everything seems OK.

The only problem (and it’s a big one!) => no mail is received. Neither the preview emails, nor the notification emails to inform me that an order has been placed, nor the gift card email for the recipient, nor the order confirmation email for the buyer.

I made several tests by checking and unchecking the parameters: “Use the WooCommerce transactional messaging system” and “Send on receipt of order”, it did not change anything.

And even more annoying: when this plugin is activated the mails concerning my other products don’t work either (whereas woocommerce mails worked very well until now on my other products)

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As long as this problem is not solved, I have to disable the “PW WooCommerce Gift Cards” plugin in order for my store to work. It is therefore normal that it is currently disabled on the page whose url I provided.
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Thank you for your help.

• This topic was modified 4 years, 3 months ago by marlenefv.

The page I need help with: [log in to see the link]