No email on purchase / register

  • Resolved prokops

    (@prokops)


    2 years, 2 months ago

    Hello!

    I purchased lifetime license, I received PayPal receipt but no emails from WP Go. I tried to register to use forum, but no account registration arrived to my email.

    In short, I cannot register and have no license key, even though I purchased the products.

    Very frustrating.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @prokops,

    Thank you for taking the time to get in touch, we do appreciate your time.

    Unfortunately, these forums are reserved for support to users of our base plugin only, meaning we are not allowed to provide any Premium support here, as per the www.remarpro.com guidelines.

    As your question has mentions of our Lifetime License package, I will need to ask you to reach out to us on our website instead and one of our support agents will gladly assist you with your question or request as soon as possible.

    Please note, this topic will be marked as resolved as it is related to our Premium add-on which we do not provide support for via these forums as mentioned above.

    Thread Starter prokops

    (@prokops)

    Hi Steven

    I have tried to make a support ticket request and also emailed the contact information on the paypal receipt, n***@wpgmaps.com.

    There is no response, except here.

    I made a purchase 09/09 and I would like my software. I have not experienced anything like this in 10+ years developing.

    Please acknowledge my request or I need to begin a refund process. Right now my confidence in wpgo maps is low.

    I dont like to use the free wp forum for this communication, but I am not getting any response from your team via your channels.

    Cheers

    -removed-

    Plugin Author WPGMaps

    (@wpgmaps)

    Hi there.
    Nick here, the founder of WP Go Maps.

    We’re busy investigating the break in communication. Please give us a few minutes.

    Plugin Author WPGMaps

    (@wpgmaps)

    @prokops we’ve received a ticket from you 18 minutes ago on our support desk. Steve is now sending you a download link. Please let me know when you receive it?

Viewing 5 replies - 1 through 5 (of 5 total)
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