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  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us.

    We did a quick check of your store and found that our plugin is working out of the box on all the pages(except thank you page). Following can be the possible reasons for your transaction not getting recorded:

    (+)Our plugin doesn’t track data when you are logged in into wp-admin as an
    administrator. Hence please make sure that you are not logged into
    wp-admin from the same browser.

    (+)Our plugin doesn’t track your transaction data if you do not land on the
    thank you page. So, if you are not redirected to the thank you page after
    the Paypal payment gateway method, the transaction data doesn’t populate
    in GA.

    I request you to check it once and let me know if data is flowing in GA or not? Also, can you share with us the view level access of your GA account at analytics2(at)tatvic(dot)com, so that we can troubleshoot it further?

    Hope this helps!

Viewing 1 replies (of 1 total)
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