No e-mails send when changing reservation

hi @ossiesayshi, when a customer books a new reservation it should also sent a mail to the answer email address that you setup. You can check these settings in the settings – notifications dashboard. When you update the reservation from the admin bookingpanel only the customer will get an email.

When you’re not sure of anything else please read the FAQ. Most of the answers are in there. : https://doc.themeofthecrop.com/plugins/restaurant-reservations/user/faq?utm_source=Plugin&utm_medium=Plugin%20Description&utm_campaign=Restaurant%20Reservations

grtz.

When you update the reservation from the admin bookingpanel only the customer will get an email.

What do you mean by this? This option? That works fine. But I want the system to also send an e-mail to the customer when the reservation already has been confirmed, but (for example) the customer wants to change the date. So I change the date here, check “send notification”, but nothing is being send.

I don’t think this is in the FAQ?

Aha… Now it’s clear. Yup you’re right. I just tested it cause normally i didn’t use this but it implies that whatever change you make that as long as you click the checkbox a mail should be sent. And it’s not. Strange enough it is sending the mail the first time when you confirm the reservation.
So it looks like a bug..?

Hi @ossiesayshi,

Yes, this is a common source of confusion. When editing a booking in the backend, if you click the “Send notifications” checkbox it will only send when the booking changes status — pending to confirmed, or pending to closed. That’s because these are the only automated emails the system has set up. There’s no “your booking has been updated” email template.

I kept it this way because often, when updating a booking in the backend, it is because the restaurant has had some kind of contact from the customer, like a phone call. In such cases, the customer doesn’t need to be updated. If the customer does need to be updated, you’ll need to use the separate Send Email form to actually send them an email telling them the details have been changed.