No download link after purchase

Hi @sabinejuerges

Greetings and welcome.

Regarding your first issue, can you please try with a translator plugin such as Loco Translate to translate the referred text into German?

For the second query, as of now it’s possible, however we may add this in a future release.

Regards

Hi and thank you!

I know how to translate the text, but I didnt find the text in the settings so far, where I can change it. So where can I make the settings of the Email text?

So, currently a customer buys a digital product from me and then has no way of downloading it. That can’t be right. What should happen according to your current possibilities when the customer buys something? You provide the option of offering a digital product for purchase. Then the goods must reach the customer after payment.

Thank you

Sabine

Hello,

Thank you for your response.

Well, we are investigating the Translation issue.

However, regarding the email issue, you might need to customize the Email template in order to archive such functionality.

Here’s the reference screencast about how to modify a email template: https://www.loom.com/share/59ffea9540084f68ac338802d7fe5f7e?sid=c7cc6f39-9618-4be8-b805-ad7e9c209bad

Regards

hey there,

thank you! Now I know where to translate and modify the Emails. Thats great.

And I got how to put a download link to the email, but where can I make the connection between order id and order link?

In my case I sell two different pdf products.

Customers of product 1 should get an email with the link to product 1
Customers of product 2 should get the link to product 2.
By click on the link, I want to send them to an url, where they have to fill in the email adress and after click the open the pdf.

your plug in is working fine when users get via qr code to the page where they have to fill in their email address.

But the way with the purchased pdfs is not working good. ??

Thank you for your help Sabine

Hi,
If you keep guest download enabled for that, please follow the instructions here:
https://www.wpdownloadmanager.com/how-to-use-guest-checkout-and-download/

Hi Shafaet,

thank you! So do I get it right, that I need to have a premium account for that functionality?

Thank you, Sabine

No, you don’t need premium account. Your current setup should have all the required options.

Hi Shafeat,

thank you for your mail.
I have made the settings and created a guest download page and linked it in the settings. During the purchase process, I do not have the option to enter my name and email address as shown in the explanation. I only have a complete address mask with name, address and email address. When I click on BUY, I end up on an empty shopping cart page. As a dealer, I get the information that I have sold something. As a customer, I get nothing. No mail, nothing at all. I don’t know what else to do in the settings. I have also adjusted the return page in the PayPal settings. Thank you, Sabine

Hi, please post your issue here https://www.wpdownloadmanager.com/support/forum/download-manager-free/ to help you with the setup.

Hi Shafaet, sorry, why do I have to open a new post for the same topic?

So that our tech support that can check your issue from there, just post this support url, no need to write details there again.