No download button/link in customers accounts

Hi @gopa4:

You can configure the customer download behavior for the PDF invoices under?WooCommerce?> PDF?Invoices?> Documents?> Invoice?> Allow My Account invoice download:

I had already done that but there is no button in the accounts

https://parg.co/UXYV

I use Avada theme.

Which option you have selected for the Allow My Account invoice download setting?

Please see my setting >

Thanks for sending that screenshot, @gopa4:

With the option selected (Only when an invoice is already created/emailed), your customer will only see the download buttons for their PDF invoices in their My Account page, when they exist, whether the invoice has been created automatically by an attachment (see) or when you have created it manually by clicking on the creation button in the order list or the order details screen.

That said, could you please check if the order #22782, that you showed in the previous screenshot, has a PDF invoice already?

This is not my first invoice plugin.

I have tested yesterday everything before posting my request. All of this is already set properly, exactly like it is here. Everything works fine except the download button in the account.

I have created a customer, purchased a product. An invoice was automaticity created and sent to the admin and customer. There is only no invoice in the account of the customers.

I have used another plugin. The same issue (due to Avada theme I suppose). They solved it by adding a shortcode:

?wp-content/plugins/woocommerce/templates/myaccount?

Open orders.php 

Find

?$actions?=?wc_get_account_orders_actions(?$order?);?

Add?after

echo?do_shortcode( ‘[bewpi-download-invoice?title=”Download (PDF)?Invoice?{formatted_invoice_number}”?order_id=”‘ . $order->get_id() . ‘”]’ );?

Since Avada is not a free theme, I cannot reproduce your scenario myself, but you could try temporarily switching to another theme, e.g. Storefront, to check if the button is there. If possible, do the test in a staging/testing site.

I have installed StoreFront theme. It works. I see a download button.

Can you check this theme at your end? (There are 2 plugins included)

Thanks for confirming that it works with Storefront.

We can only test compatibility with paid plugins/theme if you have a valid license for Premium Templates or Professional extension by mail support at [email protected]

That said, you could try contacting the Avada developers and share this topic URL, so they understand the issue and fix it in the theme directly: https://avada.com/help-center/