No Download after export

  • Hi there,
    I’ve installed the plug in, selected ‘users’ on the export page, selected the role and date range but when I click export, nothing happens. The page reload and goes blank. The automatic location for downloads is my Download file and nothing appear there.

    Please note I am trying to export on my eCommerce WordPress site for Essentially Yours, not this Therapeutics blog.

    Help on what to try next would be great!

    Thanks,
    Kelly

    • This topic was modified 6 years, 7 months ago by kellyduncan1.
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  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Most likely what is happening is you have A LOT of users and your web host doesn’t have a lot of resources for running a large export like this.

    Would you mind providing me with your system info? You can provide that with a temporary URL using another free plugin I maintain called “Send System Info”. Install that and create URL and provide that here and I might have more insight for you.

    Thanks!

Viewing 1 replies (of 1 total)
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