Since you have chosen to take your extremely negative attitude public, I will fill in the details you have left out.
First, your title “No help desk” is simply untrue. We have been in constant and prompt communication with you since you opened your ticket with us.
Your requests to us have not been for help with a plugin or extension, but rather rude demands for custom development or detailed DEVELOPMENT (not user) documentation on an extension that your purchased.
Aside from that, the developer documentation we provide is the same documentation that all of our collaborating developers have used to develop extensions for Ninja Forms for years.
You purchased our PayPal Express extension with the intention of making significant modifications to the way it functions to match your own use case. That is perfectly acceptable to do with the understanding that we cannot support whatever modifications you make to the extension. This a perfectly reasonable support policy…we only support our own code, especially for premium add ons.
Despite our inability to support your custom development, we have constantly and politely provided you with the documentation needed make the modifications you requested, however you seemed to have trouble understanding the provided code examples.
At this point, you became rude and condescending to our support team (including myself), accused us of fraudulent advertising and misrepresentation of our product. As I mentioned before, dozens of other developers have used the developer documentation you continue to trumpet as inadequate with success to modify Ninja Forms.
You are certainly entitled to your opinion of your experience, but I want to make it clear where your opinions have stemmed from…taking offense at a very clear and reasonable support policy, and our refusal to create specific code examples and documentation to match your exact use case in a premium extension.
