No Documentation and Premium Support Issue

  • Resolved Dave Kaufman

    (@dkaufman1)


    7 years, 9 months ago

    As a Pro user of the Premium Pop Plugin (paid) we have requested support as the plugin using the simple 2017 default WordPress theme isn’t working. The admin side works just fine, designing a popup but then it never is displayed upon the site loading. We have changed various options, popup choices, nothing. The plugin touts 24/7 support and we have tried 12 hours apart to submit requests for help via the plugin, the dev site, and via email. No replies yet.

    It would also cut down on issues if there was full documentation. There is no explanation on how to use the button feature for example. The site we are implementing this on would like to have both a popup and a button activated popup. The link to that just resolves to a “#” and nothing loads.

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  • Hi Dave,
    We did recieved your support request on Fri, Feb 10, 2017 at 8:03 PM PM & we replied to your support request on Fri, Feb 10, 2017 at 8:25 PM just after 23 minutes on that email address. You didn’t replied us back. Please see the email.

Viewing 1 replies (of 1 total)
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