No discord roles after renewal

  • Dear support,

    I see this issue on other tickets too but I wanna make sure if there is a resolution for that.

    I got users that they renew their subscriptions but they dont get their Discord Roles.

    Example.

    1) User automatic payment fails
    2) Send try of automatic payment succeed
    3) User pays sucessfully, on PMP members he has the correct role, but on Discord he does not have his role updated. I have to press RUN API for this user to work.

    All my settings are correct.

    Please assist

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Younes

    (@vanbom)

    Hi @panostz,

    Hello,

    The API call can fail for several reasons, which may prevent roles from updating automatically.

    Another option to consider is to inform your members to disconnect and then reconnect their Discord accounts . This can help refresh their roles and may resolve the issue without requiring manual intervention.

    Thread Starter panostz

    (@panostz)

    Thank you for your reply.

    I will let my users know about the disconnect/connect but this is hurting our reputation since we want everything to be automatic. It seems that Discord Plugin does not have a hook on retry payments to check if payment was successful. Also it does not seem to see that changes on PMP user member role when its changing.

    Can you have a look?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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