No data in Access Log

Hi @k1d,

would you mind checking your web server error log to see if there’s anything related to Slimstat there? Version 4.8.4.1 adds two new columns to the main table we use to store all the pageviews, and I’m afraid the upgrade did not go as planned in your case.

Thank you,
Jason

Unfortunately, the rental server I use doesn’t provide enough logs.
The following message is recorded, is this from Slimstat?

[24-Jul-2019 14:27:08 UTC] WordPress データベースエラー: Subquery returns more than 1 row for query SELECT
[24-Jul-2019 14:17:02 UTC] WordPress データベースエラー: Subquery returns more than 1 row for query SELECT
[24-Jul-2019 14:00:12 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:51:55 UTC] WordPress database error Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:51:47 UTC] WordPress database error Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:50:48 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:46:47 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:46:00 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:40:09 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:34:42 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:34:37 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:33:58 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query
[24-Jul-2019 13:33:37 UTC] WordPress データベースエラー: Unknown column ‘fingerprint’ in ‘field list’ for query

Yes, as I suspected the table upgrade script did not work as expected in your case, probably because your WordPress/MySQL user doesn’t have enough permissions to modify a table’s structure. Do you have access to tools like phpMyAdmin to manually update the table?

Jason

Yes. According to the online help, that’s possible.
It is written in Japanese.

https://hosting.z.com/jp/support/wp/wordpress-wp/phpmyadmin-2/

Ok, can you see if you can manage to log into your phpMyAdmin interface? Please send me a screenshot of what you see on our support page at https://support.wp-slimstat.com/

Thank you,
Jason

I uploaded a screenshot there.
Please check it.

Marking this ticket as resolved, since we’re working on it on the other platform.

Jason