No Data Gets to HubSpot

  • Resolved Thomas Petty

    (@tomwsi)


    6 years, 8 months ago

    We’ve got our registration form for a training product in Gravity Forms. Same form is set up in HubSpot. oAuth is authenticated (my id in HubSpot is Admin level), and fields are all matched up. But when we submit the form, nothing lands in HubSpot. The GF form works correctly and credit card is processed, takes me to the Thank You page, but nothing shows up in HubSpot. Currently it’s set in Test mode for Stripe, but we’ve tested in Production mode too, and nada.

    We’re running WordPress 4.9.4, Gravity Forms 2.2.6, Hubspot for Gravity Forms 3.0.4.

    We run a security plug-in in which I’ve turned off XMLRPC and REST API, but I’ve tested with both of those turned on, and nothing happens. Since we’re using oAuth, I’m guessing we don’t need either XMLRPC nor REST API, but want to confirm.

    Any thoughts on which rocks we can turn over to get this to work properly?

    Thank you.
    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Big Sea

    (@big-sea)

    Hey Thomas,

    That is a very curious issue. I have heard of only instances of a few additional Gravity Forms plugins causing conflicts… but not in which it just flat out prevents a form from sending data to HubSpot.

    Have you turned on debug for my script and checked the error log for possible causes?

    Add define('GF_HUBSPOT_DEBUG', true); to your wp-config.php and try a test submission… You’ll find an error log in wp-content/uploads/gf-hubspot.log

    Hopefully that provides some insight, especially on whether or not the script is running at all.
    -Chris.

    Thread Starter Thomas Petty

    (@tomwsi)

    Thank you for your help. That identified the problem: one of the required fields was hidden in GF so it wasn’t HS was rejecting the submission. <facepalm>

    Thank you!
    Tom

    Plugin Author Big Sea

    (@big-sea)

    Glad it’s resolved!

Viewing 3 replies - 1 through 3 (of 3 total)
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