No data for unregisterd user

  • Resolved digitalorsi

    (@wonderorsi)


    6 years, 10 months ago

    Hello,
    I think that this plugin is great, but I still have some problem with it.
    I am using contact form 7 and Flamingo, but the plugin doesn’t keep all the data of the filled in form. Is that correct?

    If I make a query I always get this message

    Results for: *EMAIL ADDRESS*
    Data found. *EMAIL ADDESS* is not a registered user.
    Download data (html) Export data (json) Anonymize data Delete data
    Consents given
    ? I agree to the terms of the Privacy Policy
    ? I accept the Terms & Conditions

    How is it integrated with Flamingo? Why I don’t see here all the data stored in Flamingo as well?

    Please let me know.

    Thank you

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hi there!

    So when you click on “Download data”, what’s missing?

    Hi!
    Not getting identification link in email for visitors who have accepted consent.
    Getting a blank email containing following text

    “Someone has requested information about your personal data on Complete Office Search
    None of your personal data is stored on Complete Office Search

    If this was a mistake or you did not request this email, just ignore it and nothing will happen.”

    Please help me out

    • This reply was modified 6 years, 10 months ago by divya6537.
    • This reply was modified 6 years, 10 months ago by divya6537.
    Thread Starter digitalorsi

    (@wonderorsi)

    Hi there!

    Oh wow, when I download data nothing is missing! But it was a bit confusing because I was expecting to see all the data in the wp-admin and also in the front page, after a user’s request.
    It wasn’t that clear that you can see only the consents and that you have to download all the rest …

    Anyway if it is so, I have to say that this plugin is the best ever seen for GDRP … And I’ve tried all of them!
    Many many compliments indeed!!!

    @divya6537 consents are not currently considered “personal data” by the plugin, which is not quite correct. We’ll fix this in an upcoming release. Thank you for your patience!

    @wonderorsi Thanks! I’ll take a look at the UI and see if I can figure out how to make it more obvious, I don’t think you’re the only person who is confused about this.

    Hi!!
    Thanks for quick response but then what does this line means
    “Allow both users and visitors without an account to automatically view, export and delete their personal data;”
    How the visitors can download or export without getting the verification link

    > How the visitors can download or export without getting the verification link
    What do you mean by not getting the verification link?

    Let me explain: The issue is whenever any visitor give consent & if a visitor wants to withdraw consent then the visitor has to provide email & unique verification link is received by email. So I am not able to receive that verification link in email & getting this text in the mail :
    “Someone has requested information about your personal data on Complete Office Search
    None of your personal data is stored on Complete Office Search

    If this was a mistake or you did not request this email, just ignore it and nothing will happen.”

    Ah, okay. So it’s still the same issue:

    > consents are not currently considered “personal data” by the plugin, which is not quite correct. We’ll fix this in an upcoming release. Thank you for your patience!

    Yes it is still the same issue.

    In admin you can find consent given by WPCF7 form, but the email for personal data request does not contain the link.

    Unregistered users cannot withdraw consent.
    Unregistered users are wast majority of WordPress driven websites I believe.

    If you are using flamingo do you activated this in the privacy tab of the CF7 form?

    Hi !!
    The issue is same even with using Flamingo, Not getting verification link in Email for users who have accepted consents.

Viewing 11 replies - 1 through 11 (of 11 total)
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