No Customer Information for 1-Click orders, missing auto Refund button

  • Resolved togemaxxmedia

    (@togemaxxmedia)


    1 year, 8 months ago

    Dear inpsyde Support Team,

    We hope this email finds you well. We are reaching out to report some serious issues we’ve encountered after integrating “WooCommerce PayPal Payments” into our online store.

    1. Missing Customer Information: It appears that when customers use the 1-click solution via products, shopping cart, or mini cart, no address or contact information is being passed to our WooCommerce shop. This is causing significant problems as we recently received an order with absolutely no customer information. As you can imagine, this makes it incredibly challenging for us to fulfill orders and communicate with our customers. We have thoroughly checked our settings but have been unable to resolve this issue.
    2. Manual Automatic Refund Button: Furthermore, we have noticed that WooCommerce is not Providing automatic refunds for PayPal Payments anymore. This worked Well with the Previous Plugin PayPal PLUS. We were expecting the refund process to be automated, but instead, it appears that we have to initiate refunds manually for each transaction. This is time-consuming and leaves room for human error.

    For an e-commerce business, these issues are severely impacting our operations, and we are concerned about potential loss of revenue and customer dissatisfaction.

    Could you please investigate these matters urgently and provide us with a solution as soon as possible? Our customers’ trust and satisfaction are of utmost importance to us, and we need to ensure a smooth shopping experience.

    Thanks and best Regards

    Thomsas

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello

    It’s been several, it’s a shame that this bugs hasn’t been fixed before.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @togemaxxmedia

    Apologies for the trouble. I suggest checking the proposed workaround from this thread.

    it appears that we have to initiate refunds manually for each transaction

    The “Refund via PayPal” button may not be available for orders in this “incomplete” state following the issue you described before.
    Following the steps mentioned in the other thread should allow you to perform automatic refunds from the WooCommerce order, just like it worked with our old PayPal Plus plugin.

    I hope this helps!

    Kind regards,
    Niklas

    Thread Starter togemaxxmedia

    (@togemaxxmedia)

    Hi @niklasinpsyde

    Thanks it seems to work now with the previous version 2.1.0.

    Best regards

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Thanks for the feedback.

    The next update includes a potential fix for the issue, so I’ll mark this thread as resolved. In the meantime, it should not be a problem when using the previous version 2.1.0, or the test package linked in the other thread.

    Kind regards,
    Niklas

Viewing 4 replies - 1 through 4 (of 4 total)
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