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You have to disable ajax add-to-cart feature in product page. You can disable this in themes settings

Thanks for your swift reply!

I disabled it in Woocommerce –> settings –> products –> AJAX add to cart

But still no luck…?

This is WooCommerce settings for enabling Ajax add to cat in product listing pages. Please check if there is any such settings in theme options. To disable Ajax add to cart for single product page

Thanks again for your reply,

I found this setting under “customize website –> WooCommerce –> Single product –> Enable AJAX add to cart”

I disabled this box but still no luck… ??

This is a very important feature for my website, I don’t know what to do.

It works when we have a check at our end. ‘Salad Roast Beef’ is the product we tested

Yes,

I can see the box in my products but the extra field messages do not come trough to the checkout or emails..?

Kind regards, sorry for bothering you!

Please see the screen record https://www.useloom.com/share/8c54f2ef5b464ee594740adff8a394e2, here we are able to see the value in the checkout page

May I ask what typ of browser you use as it does not appear when I use Edge or Chrome?

We have checked it in chrome and it works fine. Please clear your browser cache and try again

• This reply was modified 6 years, 4 months ago by acowebs.

Hope you would have got resolved this issue.
Please don’t hesitate to get back to us if you require any further assistance or clarifications from our end in the future. Thanks!

Hi,

Sorry but still it is not working, I don’t have an idea because I tried it on different laptops, cellphones etc…?

Kind regards