no credit card fields appear

Sounds like either a configuration problem or there could be something unique about your theme that isn’t following the standard to display those items. Can you confirm that you do indeed have those gateways enabled in the plugin settings?

For Payments Pro, you need to make sure you have an SSL installed on the site and that you have the “Force Secure Checkout” option enabled in the WooCommerce general checkout settings.

For Express Checkout there is an option in the settings page where you can set the locations for the EC button to be displayed. You need to make sure that’s set to display them where you want them and not set to leave it out entirely.

Yes, I have them properly setup – I have checked and double checked all of the settings.

For PayPal Express I have “Allow customers to checkout without a PayPal account using their credit card” and I have PayPal Optional turnded on in my PayPal account profile under Website preferences.

I also have PayPal Website Payments Pro(DoDirectPayment) enabled.

I am using the Adrenalin theme and I will contact them to find out if it is a problem on their end – they updated the theme on 2-16-15.

I do have SSL installed on my site.

Any other suggestions?

John

Well, if you’re using Payments Pro then you wouldn’t need to set Express Checkout to allow guest checkout, but that’s a different matter.

If you want to submit a ticket here and provide temporary log in credentials for your site I’ll take a look to see if I can find the problem.

I’m going to mark this as resolved here, but if you submit a ticket at that link I’ll work with you more directly.

I contacted the theme developers and it turns out there was an update to fix the problem, so it now works.

Thank you so much for the prompt response to my inquiry.

Regards,

John

ps: You said that if I am using Payments Pro then I don’t need to set Express Checkout to allow guest checkout. So should I just use Express Checkout and not use Payments Pro, or should I uncheck guest checkout and keep using Payments Pro?

Thanks,

John

Express Checkout by itself will always redirect through PayPal’s checkout pages and is most suitable for people who are actually “paying with PayPal” and would be logging in.

Payments Pro would be the credit card option, and would be processed through a form directly on your site as opposed to being redirected through PayPal. Users would simply enter their card data and would have no idea PayPal was actually processing it on the back end.

So in that case users would click the PayPal button to checkout through Express Checkout, or they would just choose your credit card button to stay on the site and pay that way, which is what most users are most comfortable with when paying with a credit card.

Payments Pro costs $30/mo, though, on top of the transaction fees, and many people don’t like to pay for that, so that’s where an adjustment with Express Checkout can be made to accommodate both PayPal and credit card users through the PayPal checkout pages.

So, if you just stick with Express Checkout only, then it would be recommended to set those options for guest checkout. This will give people who don’t have PayPal accounts the ability to go ahead and enter credit card details to pay without logging in or creating an account, but they would still be doing it on the PayPal pages.

If you don’t have a problem paying the $30/mo fee for Pro I would recommend sticking with that and then treating Express Checkout as a PayPal payment option without guest checkout options. If you’d rather avoid the monthly fee, then scratch Pro and setup EC only, and set it to use guest checkout.

Hope that all makes sense!