No cookies is beeing set

I notice you have a cookie acceptance popup. Can you temporarily deactivate that plugin and then test again, to see if that’s what is stopping the cookie from being set? If so, that plugin may have some configuration where you add/allow koko to set the cookie.

Hope that helps. If you have any questions, please let me know!

Thanks for your reply. I deactivated “Borlabs Cookie” temporily, but still – no cookie was being set by Koko Analytics.

Could this be my WP Version 6.2 which is according to the plugin library not yet tested with Koko Analytics?

Can you please tell me the name of the Koko cookie so I can enter it on the exception list of Borlabs Cookie for time after a solution of this matter.

Thanks for further remedies!

Hi,

We’re running WP 6.2 on our testing setup and there the cookie is set. No issues are known.

The cookie name is _koko_analytics_pages_viewed

Note that I did not see ANY cookies set on your site, besides the “cookie acceptance cookie”. But of course maybe you just don’t have anything else on it that would set a cookie?

Kind regards,

Hi,

thanks again. You are right: at the moment, the cookie acceptance cookie is the only one – the missing Koko Analytics cookie will be the first “real” cookie. How can I help you to get this right? Thanks you and kind regards!

Please show me a screenshot of your Koko settings showing that cookie is activated and leave the cookie acceptance plugin deactivated while we’re testing this on your site. Thanks

Yes, I will do this after Easter. Happy easter days til then!

I was quite busy in the last days but I will post the screenshot and deactivate the cookie plugin on next monday 24th at 7am (UTC+2).

Greetings, I just deactivated the cookie plugin and set Koko to save the cookie. Here ist the screenshot:

Thanks for your support!

That solved the issue. The cookie is now set when I visit your site.

You can contact the cookie plugin support for further help making it work with their plugin.

See https://i.imgur.com/GatP6zf.png

• This reply was modified 1 year, 7 months ago by Lap.

Well that’s strange now. On all my browsers (Edge, Brave) today and before, and even now, no Koko cookie is set, see:

What could be this issue?

And just let my brother try it out from his computer on differnent location and IP-provider. Same picture as above – no cookie is shown on dev tools (Edge there).

• This reply was modified 1 year, 7 months ago by kardimyn.

You could have “donottrack” enabled in your browsers, or you could be using an adblocker with a very aggressive blocklist.

you can set koko to ignore “donottrack” by adding the following code snippet:

add_filter('koko_analytics_honor_dnt', '__return_false');

add_action('wp_enqueue_scripts', function() {
    wp_add_inline_script('koko-analytics', 'window.koko_analytics.use_cookie = navigator.doNotTrack !== "1"', 'before');
});

Well, that was the answer and the common puzzle piece. In alle used browsers, including my brother’s was do not track active.

Now the cookie is set.

Thanks for your help and have a nice week!