No controls are displayed at all

  • Resolved artyus

    (@artyus)


    5 years, 5 months ago

    Hi!

    The player does not work the basic functions. No controls are displayed at all. The video can be viewed only if you enable Native Controls.

    Example by link.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author plugins360

    (@plugins360)

    Possibly a conflict with the “Autoptimize” plugin .

    Solution:

    1. Go to AUTOPTIMIZE settings page.
    2. Find the option “Exclude scripts from Autoptimize:”
    3. Exclude the following JS file by adding in the field,
    mediaelement-and-player.min.js
    4.Save the changes, clear you site cache and try now.

    Hope, this solved your issue!

    In case the issue remains, kindly submit a ticket in our website here https://plugins360.com/support/

    Thread Starter artyus

    (@artyus)

    Oh yes, the problem was exactly that. Thank you for promptly suggesting a solution!

    Have a nice day and success!

    the same issue, but no cashing plugins installed (

    Thread Starter artyus

    (@artyus)

    nacki, try to start a new topic, here the question is already marked as “resolved”. Besides, by your own admission, you obviously have a completely different problem.

    Good luck!

Viewing 4 replies - 1 through 4 (of 4 total)
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