No consent from user – then what?

  • Resolved chrishechler

    (@chrishechler)


    8 months, 1 week ago

    What if:

    • a user visits the website and gives/refuses to give consent in the cookie banner/box
    • what if he refuses e.g. to marketing emails?
    • I use a marketing emailing tool to send out emails automatically.

    Will the cookie plugin now tell the other plugin to take this email off the emailing list? Or will I need to do this manually?

    Or asked differently, if a user refuses consent for any aspect of the website, will the cookie plugin then make sure the user choice is honoured or will it be up to me to then ensure that the user does not get unwanted emails or notices, or even not use cookies with this user?

    Or is all the cookie plugin does: inform the user what cookies are used on the website and give a superficial option to refuse any consent?

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  • Plugin Support hannausercentrics

    (@hannausercentrics)

    A common misconception is that Cookiebot prevents tracking without consent from taking place by intercepting them. However, that is technically not possible. Cookiebot (and similar solutions) prevent trackers from being utilized by disabling the resource that sets them.
    That means that if a resource (WordPress plugin, inline script or external file) contains code that sets cookies, then that resource will be prevented from loading.

    If a visitor refuses consent for marketing related trackers, it will not automatically remove them from your email list. While our plugin can help manage cookie consent, it cannot enforce actions beyond that. We do not recommend managing your marketing email lists via our cookie banner solution.

    If you have any questions, feel free to reach out to us via our ticket form at https://support.cookiebot.com/hc/en-us/requests/new .

Viewing 1 replies (of 1 total)
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