no connection

  • Resolved dragondefeu76

    (@dragondefeu76)


    2 years, 4 months ago

    Hello,
    I tried several times to connect SendCloud with my woocommerce store but it doesn’t work. I generated a new key, disconnect and reconnect, it doesn’t work, it gives me a 400 error. I have read the FAQ but I don’t see what is wrong.
    What should be done ? Furthermore, it is impossible to send a message for support from the interface.
    Here is the connection error log
    {
    “id”: 67252794,
    “base_url”: “https://editionslalchimiste.com”,
    “response_code”: 400,
    “full_url”: “https://editionslalchimiste.com/boutique/wc-api/v2/orders?page=1&filter%5Blimit%5D=1&filter%5Bcreated_at_min%5D=2022-10-25T12%3A15%3A31Z&filter%5Bmeta%5D =true&filter%5Borderby%5D=created_at&filter%5Border%5D=DESC&filter%5Bcreated_at_max%5D=2022-10-25T12%3A15%3A31Z&consumer_key=ck_7485a7d7b554947775f726b0472bcdf0aa2f55e9&consumer_secret=cs_b4c58000ccbcf0bf28c16dbbc2f03e73a52c3a97”,
    “method”: “GET”,
    “request”: {
    “payload”: null,
    headers: {}
    },
    “response”: {
    headers: {},
    “body”: “”
    },
    “exception”: null,
    “created_at”: 1666700132261,
    “protected”: true,
    “additional_data”: “”,
    “formatted_date”: “25/10/2022 14:15:32”
    }
    Thank you for your reply

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @dragondefeu76

    In order to troubleshoot the issue accurately, we will need to perform basic checks like basic account information, addresses, payment method and permalink on WooCommerce settings.

    Could you please send a ticket to our support about this issue, so we can investigate it further? Either directly via the Sendcloud panel or by email to [email protected]

    Thanks in advance!

    Kind regards,
    Riccardo
    Sendcloud

Viewing 1 replies (of 1 total)
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