No confirmation after SEPA success

Hi,

Sorry do you mean the customer is not getting the successful payment email? Not the admin correct?

yes, exactly. This is really frustrating. How can I solve this problem?

So I just tested this and I did not see any issues. As a customer, they get two emails.

First one looks like this https://cld.wthms.co/TgUj7K for the on-hold status. Then after the payment goes through they get another email that looks like this https://cld.wthms.co/PGdaca

Hi @derderderder

Are you still having a problem here?

no payment mail (in our case with tickets) is sent

To confirm if the email is leaving your site and confirm if the problem lies elsewhere, you could install a Mail Logging plugin which will show if the email is being generated by your site. If it is but it’s not received, the delivery issue is not due to the Stripe extension.

Let me know how you get on! If we don’t hear from you, I will mark this as “resolved” in a few days.

Thanks,

Hey @derderderder

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,