No close button on popup

Hi @amarello

Thank you for reaching out, and we’re sorry that the close button is missing in the popup.

I checked the site https://www.snakes.ngo/how-to-help-snakes/ the close button is there, but it is on the upper left of the page. The close button is also using a white color. There is also an inline CSS in the page.

Here’s a screen capture:

https://share.getcloudapp.com/QwuLvlyq

We think there’s a possible conflict with your theme or another plugin. The close button is displaying if I enable the popup CSS for the overlay.

Please see: https://share.getcloudapp.com/WnuyRbPq

Can you try the following for us?

1. Temporarily deactivate your third-party plugins, and switch the theme to WordPress Twenty Twenty-Two.
2. Clear out any browser, WordPress, server, database, and CDN caches you have.
3. Retest using a private or incognito window with no active browser extensions.

Let us know how that goes.

Thanks!

Thanks so much for the quick response! Unfortunately, I don’t think this plugin is going to work for us. We only have plugins that are absolutely necessary to conduct our work and have put a ton of work into customizing the theme for our needs, so I can’t turn them off for a new plugin that I’m not sure will work for us anyway. Seems like a good product for other websites though, so I’m sorry it’s not compatible with ours.

Hey there @amarello,

We appreciate your honesty and we totally understand.

Thanks for giving Popup Maker a try. ??

We wish you the best of luck!