No carts recoverable

Hello @adamfartassi,

Thank you for reaching out to us.

Can you please check the order status of that orders in the woocommerce order section?

Are cron working correctly on-site?

We are looking forward to hearing from you.

Thank You!

Hello,

The order status is “waiting for payment” on the woocommerce order section. Cron is working on my website.

Hello @adamfartassi,

Plugin considers the order as completed/Recovered whose order status is processing or the completed.
In your case, order status is waiting for payment hence plugin not considering the recovered order.

Let us know if you have any questions.

Thank You!

Hello,

I don’t understand something. You meant that if the order is processing or completed it means that the order has been paid so there is nothing to recover.

But that’s not my issue. I want to be able to send an email to those orders stuck at “waiting for payement” hence recoverable carts on my website.

Hello @adamfartassi,

Sorry for the misunderstanding.

Are you not able to recoverable orders? If yes, can you please open a support ticket so that we can take a closer look at the issue?

Support Link: https://cartflows.com/support/

Thank You!

Hello @adamfartassi,

Since we haven’t heard back from you here,

We are going to go ahead and close out this thread. Feel free to start a new thread if you have further issues.

Thanks! ??