No cancel request status

  • Resolved mrgabooo

    (@mrgabooo)


    3 years, 10 months ago

    Hi,

    Why the status of the order is not appearing here : https://prnt.sc/1396e6m please ?

    Also, is it possible to set Reason by opening a box with a text aera to let customer tell us why they cancel before submit the cancel request ? Is it possible on a pro feature ?

    Then, when customer cancel, there no email send to the customer to says “Cancel Request Received” and no message of confirmation on the my account page ? Is it a pro feature too ?

    Thanks and Kind regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Vikram S.

    (@jodhavishalsingh)

    Hi @mrgabooo , it might be some issue with your theme code or customization.
    the cancel request status and admin notification email should be there, once the cancellation request is raised. these are not pro feature.

    please contact us here so we will check and will resolve the issue.

    Thanks
    Vikram S.

    Plugin Author Vikram S.

    (@jodhavishalsingh)

    Hi @mrgabooo , I haven’t heard from you in a while, so closing this thread and assuming it’s resolved.
    if you need any help you can still write.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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