No Blocks currently active, EVER?

  • I’ve got a couple sites (out of many that I manage) that send me summary emails of how many ip addresses have been blocked for the past week, and there are always quite a few blocks. However, when I go to ‘update the blocked ip addresses’ the blocking page always, without fail, will say ‘No blocks are currently active.’ This is even when there have been hundreds of blocks in the summary. Additionally, I have WF set to monitor attempts over 6 hours (minimum), and when someone breaks a rule, they’re (supposedly) blocked for 2 months.

    So my question is, if I have the WF firewall set to block rule breakers for 2 months, why is there never (and I mean seriously never) any blocked ip addresses showing on the blocking page, even when it shows me in an email that there should be?

    This is a pretty frustrating issue, and I simply don’t see how to fix it. Thanks for any help.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey @rez009,

    Can you please break one of your rules, to see if your IP lands on the list
    i.e setting /testing as one of the banned URLs, and then visit yourSite.com/testing (from a mobile connection), to see if the IP is on firewall > Blocks, and if it is, you can unblock it.

    Please let me know what you find.

    Thanks,

    Gerroald

    Thread Starter rez009

    (@rez009)

    Hi Gerroald,

    Thanks for your reply.

    So I tried to hit /wp-admin from my phone (wifi disabled so it would use the cell service), and I got a 403 error. The entry in the Live Traffic table that appeared to correlate to my attempts says it’s a bot, but I’m relatively certain that was me. Now, however, the front end of the site also doesn’t load on the phone, because it says it cannot establish a secure connection to the server. I’d assume this means it did get blocked.

    But to answer your question, it did not appear on the firewall>Blocks tab (still nothing there). Additionally, there is now apparently no way to unblock it.

    Thoughts? Next steps?

    Thanks,
    –Rez

    Thread Starter rez009

    (@rez009)

    Really? Nothing? It’s been nearly two weeks since I tried the ‘test’ suggested above, and still nothing? Not even a “try this other thing (that likely won’t narrow down anything either)” ?

    I know you’re likely busy, but this is a super annoying issue that is happening across all my sites, and from what I can tell there IS no fix, apparently. What I don’t get is why the feature works on some of my sites, but on most it does not.

    Sigh. That particular blocking feature (being able to actually SEE the current blocks on the BLOCKING TAB) is one of the main reasons I use WF in the first place. With that not working, coupled with the difficulty WF can cause for my clients when they get themselves locked out, it’s a bummer. Especially since now there’s no way to unblock anyone if nothing is showing up on the blocking tab.

    • This reply was modified 5 years, 1 month ago by rez009.
    Thread Starter rez009

    (@rez009)

    Bump. Does anyone have clues as to why there are never any IP addresses on the Blocking tab? Since I’ve got a 2 month length for blocking, it can’t be that they’ve already been unblocked.

    I’m checking to see if perhaps it’s because the Rate Limiting is all set to ‘throttle it’, even though that doesn’t really seem like it should affect the Brute Force Protection section of the Firewall. However, I’m setting a couple of those things to ‘block it’ in order to test out this theory.

    Any other ideas to try would be appreciated.

    Thanks.

    • This reply was modified 5 years ago by rez009.
    Thread Starter rez009

    (@rez009)

    Still no fix for this? No further updates? It has been nearly a month with no further support. I’m still needing some way to figure this out.

    • This reply was modified 5 years ago by rez009.
Viewing 5 replies - 1 through 5 (of 5 total)
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