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  • Resolved satzundmore

    (@satzundmore)


    2 years ago

    Hello,
    complianz is installed but there is no cookie banner shown at all ?????♂?

    Does someone have an idea? I tried everything – nothing appears.

    I made a dozen of websites with complianz, everytime is it ok, but know i cant find the error.

    Thanks for your help.
    Greetings
    Stefan

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @satzundmore,

    Luckily, the Cookie Banner appears as expected when visiting the site from our end.

    Cookie Banner image

    I recommend visiting your site in a fresh Incognito window, to see if that causes the banner to appear for you as well. Quite possibly, this was a temporary occurrence due to caching/optimization tools.

    It could also be that you have the option “Respect Do Not Track settings in browsers” enabled in the plugin, under Wizard > General > Security & Consent.

    Meaning that if the plugin detects a Do Not Track signal from the browser (which browsers such as Firefox have enabled by default), the plugin will automatically assume all your cookie preferences to be “denied”, and doesn’t display a banner as a result.

    Disabling that option in Complianz, or disabling the “Send a Do Not Track” option in your browser, will resolve this behavior and cause the banner to appear.

    Kind regards,
    Jarno

    Thread Starter satzundmore

    (@satzundmore)

    Thanks a lot – that works !!!!

Viewing 2 replies - 1 through 2 (of 2 total)
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