No backup created

Hi

I have the free version to trial but no backups are made when I use it.

Clicking the backup button brings up a dialog to select full or custom. I select full and the backup button changes to “backing up”. After a while the dialog box closes. There is a momentary flash of the word “delete” in a red box and then nothing.

There are no backups listed and I can’t see any in wp-content/uploads/backup-guard via FTP.

Your help with this issue would be appreciated.

Thanks
Graham