No available shipping methods

Hi floydrose5150,

You’ll want to enable debug in Purolator’s setup and see if any errors are output: https://cld.wthms.co/PorV

Purolator is a calculator, and normally this message is due to the plugin not being able to calculate because the product does not have weight and dimensions defined for it. Make sure you’ve got weight and dimensions set on all products.

Since you have purchased an extension you can go here to open a support ticket:
https://www.woothemes.com/support

You will need to login with the account that your client purchased the extension under.

I appreciate your reply, woo’s support has been way less than helpful.

Also, that was one of the first things I tried was to make sure the product’s weight and dimensions were specified in the applicable fields.

Any other ideas? I feel I’ll get better assistance here than with Woo.

thanks

Was there any output in the debug options?

The 2nd most prevalent issue is wrong credentials. Verify the API credentials are correct.

And I work for Woo, so will try not to take that personally ??
Open a ticket on the support desk and we can take a look.

I have opened a support ticket at Woo. Output is as follows. All good except for:

Purolator returned no rates – ensure you have defined product dimensions and weights.
Array ( [ResponseInformation] => Array ( [Errors] => Array ( [Error] => Array ( [Code] => 1100491 [Description] => Product is invalid. [AdditionalInformation] => Shipping Error ) ) [InformationalMessages] => ) [ShipmentEstimates] => [ReturnShipmentEstimates] => )

First things first, all product dimensions and weight are entered correct and all API credentials are correct.

Woo support told me to upgrade to Woocommerce 2.0X which was an initial mess, but I managed to put things back together.

So I am at a standstill trying to get my clients site to accept shipping.

Any help is greatly appreciated. Thank you

this has nothign to do with purolator -i have the same problem and no shipping method attached. Worked before upgrading to woo 2.0.5. beautifully with a few flat rate options ….i have canada and usa selected as countries in my backend and get same message on front end

“Sorry, it seems that there are no available shipping methods for your location (United States). If you require assistance or wish to make alternate arrangements please contact us”

https://www.remotestylist.com/checkout/

anyone?

floydrose5150, I’ve asked the extension developer.

What’s your ticket # on woo.com?

Ticket numbers: #33186 and #33525

Thank you

I’ve grabbed those tickets and responded.

Fantastic I just posted the credentials as you requested as well.

still waiting for a solution on this.

I’ve responded on the ticket.

What was the resolution to this issue, if there was one? I am attempting to launch my eCommerce site, but this “Sorry, it seems that there are no available shipping methods for your location (Canada). If you require assistance or wish to make alternate arrangements please contact us” issue is delaying going live.

I have tried both the Canada Post plugin and Flat Rate options separately and I still get the same error (so it’s likely not a Canada Post API issue). I’ve got both Canada and US chosen as shipping locations as well. Very, very strange (and frustrating…)

Is there a cache that needs to be flushed somewhere?

Any assistance would be greatly appreciated. Thanks!

I was working on this for a long time and finally got it. I was using the development web services key, they email me the new keys for production besides a couple that are only on the completion page after your production key process. The NEW WEB SERVICES KEY is actually called the AUTHENTICATION KEY.

Ive had this problem too, I was trying to change from flat rate of 15 to free shipping.
It works now after I enabled flat rate and changed the price to 0 and enabled free shipping too.
Hope this helps.

I’m having the same issue!! “Sorry, it seems that there are no available shipping methods for your location” Has anyone figured out what the heck is causing this? I have a product that I need to market,and I cannot do this if this feature does not work. Please help if you can. Thanks!