Good.

Hi @rc4medotus

I’d be happy to take a look at that with you! Could you provide us the system status report found under WooCommerce > Status so I can take a closer look at the configuration.

Hi, John,

Here you are. Thanks!

### WordPress Environment ###

Home URL: https://rc4me.us
Site URL: https://rc4me.us
WC Version: 3.3.4
Log Directory Writable: ?
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.28
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.0.2n

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.4
WC Database Prefix: _F4X_
MaxMind GeoIP Database: ?
Total Database Size: 6.38MB
Database Data Size: 6.10MB
Database Index Size: 0.28MB
_F4X_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB
_F4X_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
_F4X_woocommerce_log: Data: 0.00MB + Index: 0.00MB
_F4X_commentmeta: Data: 0.00MB + Index: 0.00MB
_F4X_comments: Data: 0.00MB + Index: 0.01MB
_F4X_links: Data: 0.00MB + Index: 0.00MB
_F4X_options: Data: 5.61MB + Index: 0.08MB
_F4X_postmeta: Data: 0.20MB + Index: 0.08MB
_F4X_posts: Data: 0.16MB + Index: 0.04MB
_F4X_redirection_404: Data: 0.00MB + Index: 0.00MB
_F4X_redirection_groups: Data: 0.00MB + Index: 0.00MB
_F4X_redirection_items: Data: 0.00MB + Index: 0.00MB
_F4X_redirection_logs: Data: 0.00MB + Index: 0.00MB
_F4X_rm_fields: Data: 0.02MB + Index: 0.00MB
_F4X_rm_forms: Data: 0.01MB + Index: 0.00MB
_F4X_rm_front_users: Data: 0.00MB + Index: 0.00MB
_F4X_rm_notes: Data: 0.00MB + Index: 0.00MB
_F4X_rm_paypal_fields: Data: 0.00MB + Index: 0.00MB
_F4X_rm_paypal_logs: Data: 0.00MB + Index: 0.00MB
_F4X_rm_rules: Data: 0.00MB + Index: 0.00MB
_F4X_rm_sent_mails: Data: 0.00MB + Index: 0.00MB
_F4X_rm_sessions: Data: 0.06MB + Index: 0.01MB
_F4X_rm_stats: Data: 0.00MB + Index: 0.00MB
_F4X_rm_submissions: Data: 0.00MB + Index: 0.00MB
_F4X_rm_submission_fields: Data: 0.00MB + Index: 0.00MB
_F4X_rm_tasks: Data: 0.00MB + Index: 0.00MB
_F4X_rm_task_exe_log: Data: 0.00MB + Index: 0.00MB
_F4X_termmeta: Data: 0.00MB + Index: 0.01MB
_F4X_terms: Data: 0.00MB + Index: 0.01MB
_F4X_term_relationships: Data: 0.00MB + Index: 0.01MB
_F4X_term_taxonomy: Data: 0.00MB + Index: 0.00MB
_F4X_usermeta: Data: 0.02MB + Index: 0.02MB
_F4X_users: Data: 0.00MB + Index: 0.01MB
_F4X_wc_download_log: Data: 0.00MB + Index: 0.00MB
_F4X_wc_webhooks: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_wpforms-lite: 1
attachment: 79
customize_changeset: 27
feedback: 1
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 9
page: 17
post: 2
product: 31
revision: 38
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

Homepage Control: by WooThemes – 2.0.3
Jetpack by WordPress.com: by Automattic – 5.9
Manage Notification E-mails: by Virgial Berveling – 1.3.0
MOJO Marketplace: by Mike Hansen – 1.3.3
OptinMonster API: by OptinMonster Team – 1.3.4
WC Password Strength Settings: by Daniel Santoro – 2.0.2
Woocommerce Email Verification: by XLPlugins – 3.1.15
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.2
WooCommerce Services: by Automattic – 1.12.1
WooCommerce: by Automattic – 3.3.4

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #11 - /shop/
Cart: #12 - /cart/
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #52 - /terms-and-conditions/

### Theme ###

Name: Storefront
Version: 2.2.8
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

Can I edit this?

It seems yes. But I cannot edit the other reply above.

• This reply was modified 6 years, 11 months ago by rc4medotus.

Thanks @rc4medotus

Nothing about your status report stands out to me as a reason for this to be happening. As a first step, could you try switching back to a default theme like Twenty Seventeen or Storefront and disabling all plugins except for WooCommerce and PayPal Express Checkout to see if this helps?

Please let me know what you find.

Hope somebody can delelte my replies to this review. Thanks.

Hi @rc4medotus

I tagged this thread to have a moderator remove your system status report.

Best,

*Reads. Removes modlook*

There is nothing there that is sensitive in anyway. Your replies will not be edited.