[NSFW] NO AVAILABLE PAYMENT METHODS FOR YOUR STATE
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Hi there, I have a wordpress account. I have had it for a month. I have had two instances where two customers have attempted to make a purchase.
However, when they attempt to make the purchase, they receive the following error “Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.”
I have gone through the forums and read through everything and can’t seem to figure out the issue. I do have ‘woocommerce payments’ enabled. I also have ‘credit card/ debit card’ enabled. I also have ‘apple pay/google pay enabled. As well as ‘enable payments via saved cards’ enabled.
I did check and I do not have ‘cash on delivery’ set up. As I did hear this is an issue for most users.
Viewing 12 replies - 1 through 12 (of 12 total)
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Hi @issacmndzc
Thank you for reaching out!
Could you please see if there are any fatal-error logs from
WooCommerce > Status > Logs? If you see any fatal error logs, please copy/paste the content of the error in your reply so that we can have a look. The page would look something like this: https://d.pr/i/cfKUYKIn order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Hi @nawaz0705
Please see below report for WooCommerce/Status -> Get System Report:
### WordPress Environment ### WordPress address (URL): https://plaiboixl.com Site address (URL): https://plaiboixl.com WC Version: 6.8.0 REST API Version: ? 6.8.0 WC Blocks Version: ? 8.0.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.8.0 WC Database Prefix: portal_ Total Database Size: 20.11MB Database Data Size: 14.93MB Database Index Size: 5.18MB portal_woocommerce_sessions: Data: 0.34MB + Index: 0.02MB + Engine InnoDB portal_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB portal_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB portal_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB portal_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB portal_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_actionscheduler_actions: Data: 1.44MB + Index: 0.56MB + Engine InnoDB portal_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_actionscheduler_logs: Data: 0.38MB + Index: 0.30MB + Engine InnoDB portal_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB portal_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB portal_gla_merchant_issues: Data: 0.09MB + Index: 0.00MB + Engine InnoDB portal_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB portal_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_options: Data: 5.03MB + Index: 0.14MB + Engine InnoDB portal_postmeta: Data: 3.50MB + Index: 1.86MB + Engine InnoDB portal_posts: Data: 1.36MB + Index: 0.33MB + Engine InnoDB portal_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB portal_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB portal_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB portal_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB portal_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB portal_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB portal_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB portal_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB portal_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB portal_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_yoast_indexable: Data: 1.28MB + Index: 0.45MB + Engine InnoDB portal_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.05MB + Engine InnoDB portal_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB portal_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB portal_yoast_seo_links: Data: 0.11MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 553 custom_css: 1 customize_changeset: 117 feedback: 99 nav_menu_item: 25 page: 12 post: 12 product: 141 product_variation: 186 revision: 170 shop_coupon: 1 shop_order: 8 wp_global_styles: 2 wp_template: 2 wp_template_part: 1 ### Security ### Secure connection (HTTPS): ? Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ? ### Active Plugins (10) ### Akismet Anti-Spam: by Automattic – 5.0 Creative Mail by Constant Contact: by Constant Contact – 1.5.3 Google Listings and Ads: by WooCommerce – 2.0.4 Jetpack: by Automattic – 11.2 WooCommerce Payments: by Automattic – 4.6.0 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.8.1 Yoast SEO: by Team Yoast – 19.5.1 HostGator: by HostGator – 1.2.0 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.0 ### Inactive Plugins (4) ### One Click Demo Import: by OCDI – 3.1.2 OptinMonster: by OptinMonster Popup Builder Team – 2.9.0 Product Blocks for WooCommerce: by GetBowtied – 1.5.1 WooCommerce PayPal Payments: by WooCommerce – 1.9.2 ### Must Use Plugins (1) ### Endurance Page Cache: by Mike Hansen – 2.2 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: #10 - /make-yourself-moan/ Cart: #11 - /shopping-cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: ? Page visibility should be public ### Theme ### Name: Block Shop Version: 1.2.5 Author URL: https://getbowtied.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://plaiboixl.com Subscription Statuses: – WooCommerce Account Connected: ? Yes Active Product Key: ? No ### Store Setup ### Country / State: United States (US) — Nevada ### Payment Gateway Support ### ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-22 00:26:15 -07:00 Options: ? Notes: 41 Onboarding: completed ### WooCommerce Payments ### Version: 4.6.0 Connected to WPCOM: Yes Blog ID: 208024293 Account ID: acct_1LB1D42HIMTxWe17 ### Action Scheduler ### Complete: 1,626 Oldest: 2022-07-22 09:32:48 -0700 Newest: 2022-08-20 20:38:46 -0700 Failed: 11 Oldest: 2022-07-27 08:27:30 -0700 Newest: 2022-08-20 19:10:52 -0700 Pending: 3 Oldest: 2022-08-20 22:32:34 -0700 Newest: 2022-08-21 20:00:00 -0700 ### Status report information ### Generated at: 2022-08-20 21:37:15 -07:00Please see below report for: WooCommerce/Status/Logs
2022-07-27T15:27:30+00:00 CRITICAL Uncaught TypeError: Argument 1 passed to Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster::get_download_files_and_permissions() must be an instance of WC_Product, bool given, called in /home1/plaibixl/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php on line 103 and defined in /home1/plaibixl/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php:138
Stack trace:
#0 /home1/plaibixl/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php(103): Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster->get_download_files_and_permissions(false)
#1 /home1/plaibixl/public_html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Internal\DownloadPermissionsAdjuster->adjust_download_permissions(745)
#2 /home1/plaibixl/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#3 /home1/plaibixl/public_html/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#4 /home1/pl in /home1/plaibixl/public_html/wp-content/plugins/woocommerce/src/Internal/DownloadPermissionsAdjuster.php on line 138`Hello ??
I am having this exact same error and message on my site. I have tried many various solutions with no consistent affect – so annoying. Yesterday I had 4 customers tell me that they got the error, then, in the afternoon I had 3 customers place orders with no problems at all.My site is https://mightynicemeats.com.au Because we are a butcher we can only accept COD – we can’t tell you the total until after we’ve cut the order. Hence, COD is always enabled.
The error happens intermitently, some days it happens to every one, other days no one, then like yesterday, morning people get the error and afternoon people don’t. It happens to new customers and old/repeat customers who log in.
I cannot find any fatal errors in my logs. Below is a copy of my system report
### WordPress Environment ### WordPress address (URL): https://mightynicemeats.com.au Site address (URL): https://mightynicemeats.com.au WC Version: 6.8.0 REST API Version: ? 6.8.0 WC Blocks Version: ? 8.0.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 128 MB PHP Time Limit: 1000 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.3.35-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_ Total Database Size: 115.02MB Database Data Size: 75.09MB Database Index Size: 39.93MB wp_woocommerce_sessions: Data: 3.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.07MB + Index: 0.05MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 0.06MB + Index: 0.04MB + Engine MyISAM wp_commentmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.27MB + Index: 0.33MB + Engine InnoDB wp_itsec_bans: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_itsec_distributed_storage: Data: 2.97MB + Index: 0.00MB + Engine MyISAM wp_itsec_fingerprints: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_itsec_geolocation_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_itsec_lockouts: Data: 1.52MB + Index: 0.44MB + Engine InnoDB wp_itsec_log: Data: 1.52MB + Index: 0.13MB + Engine InnoDB wp_itsec_logs: Data: 14.10MB + Index: 1.87MB + Engine MyISAM wp_itsec_mutexes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_itsec_opaque_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_itsec_temp: Data: 2.52MB + Index: 4.05MB + Engine InnoDB wp_itsec_user_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nf_objectmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_ninja_forms_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 5.36MB + Index: 0.30MB + Engine InnoDB wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM wp_pmxe_posts: Data: 0.12MB + Index: 0.05MB + Engine MyISAM wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_hash: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_pmxi_imports: Data: 0.04MB + Index: 0.00MB + Engine MyISAM wp_pmxi_posts: Data: 0.16MB + Index: 0.07MB + Engine MyISAM wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_postmeta: Data: 14.52MB + Index: 17.06MB + Engine InnoDB wp_posts: Data: 7.48MB + Index: 1.25MB + Engine InnoDB wp_relevanssi: Data: 0.41MB + Index: 0.54MB + Engine MyISAM wp_relevanssi_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_relevanssi_stopwords: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_terms: Data: 0.11MB + Index: 0.13MB + Engine InnoDB wp_term_relationships: Data: 0.23MB + Index: 0.13MB + Engine InnoDB wp_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_usermeta: Data: 6.47MB + Index: 5.98MB + Engine InnoDB wp_users: Data: 1.52MB + Index: 0.55MB + Engine InnoDB wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.07MB + Index: 0.07MB + Engine MyISAM wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.74MB + Index: 0.58MB + Engine MyISAM wp_wc_order_stats: Data: 0.09MB + Index: 0.06MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.20MB + Engine MyISAM wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woo_compare_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woo_compare_cat_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woo_compare_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpml_mails: Data: 1.80MB + Index: 0.01MB + Engine MyISAM wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 2.25MB + Index: 0.71MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.03MB + Index: 0.10MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_yoast_seo_links: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amn_mi-lite: 1 amn_smtp: 1 attachment: 624 blocks: 24 custom_css: 1 featured_item: 7 jetpack_migration: 2 nav_menu_item: 54 nf_sub: 1894 oembed_cache: 4 page: 32 post: 55 product: 259 product_variation: 1696 revision: 934 shop_order: 1372 woo_compare_images: 1 wpcf7_contact_form: 1 wpcode: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (28) ### a3rev Dashboard: by a3rev Software – 3.3.1 Akismet Anti-Spam: by Automattic – 5.0 All-in-One WP Migration: by ServMask – 7.63 Category Post Widget: by Teja Amilineni – 1.1 Change Memory Limit: by Simon – 1.0 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.6.2 Enable Media Replace: by ShortPixel – 3.6.3 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.7.0 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.1 Leverage Browser Caching: by Rinku Yadav – 2.1 Order Export & Order Import for WooCommerce: by WebToffee – 2.2.6 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Relevanssi: by Mikko Saari – 4.16.0 Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine) sirzooro – 0.5 WooCommerce Checkout Field Editor: by WooThemes – 1.5.0 Custom Price Labels for WooCommerce: by WP Wham – 2.5.11 WooCommerce Dynamic Pricing: by Lucas Stark – 3.0.1 WooCommerce Email Inquiry Ultimate: by a3rev Software – 2.7.3 WooCommerce: by Automattic – 6.8.1 WooSidebars: by WooCommerce – 1.4.6 Yoast SEO: by Team Yoast – 19.5.1 WP All Export: by Soflyy – 1.3.7 WP All Import: by Soflyy – 3.6.8 WP Mail SMTP: by WPForms – 3.5.2 WP Super Cache: by Automattic – 1.8 WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.3 YITH WooCommerce Ajax Search: by YITH – 1.22.2 ### Inactive Plugins (9) ### Better Search Replace: by Delicious Brains – 1.4.1 Geolocation IP Detection: by Yellow Tree (Benjamin Pick) – 5.0.0 Hello Dolly: by Matt Mullenweg – 1.7.2 iThemes Security: by iThemes – 8.1.2 Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.35 WP All Import Pro: by Soflyy – 4.6.6-beta-1.5 WPForms Lite: by WPForms – 1.7.6 WP Mail Logging: by Wysija – 1.10.4 WP Updates Notifier: by Scott Cariss – 1.6.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### installatron_hide_status_test.php: by – ### Settings ### API Enabled: ? Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #913 - /onlinebutchercairns/ Cart: #2992 - /cart/ Checkout: #2994 - /checkout/ My account: #680 - /custom-account-page/ Terms and conditions: #4620 - /online-ordering-terms-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.15.7 Parent Theme Author URL: https://www.uxthemes.com/ WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Custom Price Labels Settings ### Custom Price Labels for WooCommerce: yes Override global price labels with per product labels: no Search bots: no Global Custom Price Labels: yes Add before the price: Add after the price: Add between regular and sale prices: Remove from price: Replace in price: :: Hide on: Show on: User roles to hide: User roles to show: Per Product Custom Price Labels: yes Disable options: Enable/Disable: no Instead of the price: Append: Before the price: Append: Between regular and sale prices: Append: After the price: Append: ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-21 18:19:01 +10:00 Options: ? Notes: 94 Onboarding: completed ### Action Scheduler ### Complete: 115 Oldest: 2022-08-21 10:53:53 +1000 Newest: 2022-08-21 12:50:51 +1000 Pending: 2 Oldest: 2022-08-22 09:02:52 +1000 Newest: 2022-08-22 19:57:10 +1000 ### Status report information ### Generated at: 2022-08-21 15:17:24 +10:00THANK YOU ??
Hi @issacmndzc
Thank you for sharing the logs and system status report.
It looks like your site’s SSL certificate is either missing or not configured properly.
WooCommerce Paymentsrequires a valid SSL certificate to be able to process payments, and this may be the cause of the error you are seeing.We have some guidance on configuring your site’s SSL including some free options: https://woocommerce.com/document/ssl-and-https/#section-3
Please follow the steps there and test your checkout with
WooCommerce Paymentsonce your site’s SSL is live.Once the SSL is installed, you may also need to update your site address under Settings > General from
https://tohttps://.Hi @kerrij
Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there ??
Sorry, @rafy a11n, I didn’t understand that rule when I posted and have since started my own topic. Can you see my new topic? Thank you ??
Hi @nawaz0705 I am on WordPress -> settings -> general and I’m not to sure where to go from there?
I already bought an SSL certificate via Host Gator which is my host site. Please let me know where to go.
Thank you!
Hi @issacmndzc
I checked your site and can verify that you have already installed SSL Certificate from Let’s Encrypt.
As proof, this is what I see when I visited your site:
Image Link: https://snipboard.io/KdUjwN.jpg
You can now test your checkout with WooCommerce Payments.
Thanks!
Hi @xue28 yes I was able to install. However my comodo ssl certificate has been denied. I have reached out to host gator for this matter.
Hi @issacmndzc,
It looks all good after testing your site’s URL for SSL. You can see a report here:
https://www.whynopadlock.com/results/1ddac0a6-045c-4d72-8a89-7c0e7c88f1b8
I have reached out to host gator for this matter
Sounds good and, if you still have an issue with SSL, chances are your hosting company will be able to fix it. In the meantime, let us know if you’re still having trouble with WooCommerce Payments.
Cheers.
Thank you for all the help!
Viewing 12 replies - 1 through 12 (of 12 total)
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