No Automated Taxes

  • Resolved sloantech

    (@sloantech)


    3 years, 10 months ago

    Plugins are up to date including Wocommerce shipping and tax and Jetpack. All are configured per the manual. Client state (nexus) is in Tennessee, but a customer in Nashville, TN is not getting charged the correct Nashville Sales tax (7%)

    Log:

    05-11-2021 @ 03:29:51 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-11-2021 @ 03:30:34 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-11-2021 @ 03:30:34 - :::: TaxJar API called :::: (WCS Tax)
05-11-2021 @ 03:30:34 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"TN","from_zip":"37869","from_city":"Sneedville","from_street":"PO Box 661","to_country":"US","to_state":"TN","to_zip":"37205","to_city":"Nashville","to_street":false,"shipping":"11.94","plugin":"woo","line_items":[{"id":"31380-14abfc9d33d428201eee7853dfecac61","quantity":1,"product_tax_code":"99999","unit_price":"129.99","discount":"0"}]} (WCS Tax)
05-11-2021 @ 03:30:34 - Received: {"tax":{"amount_to_collect":0.0,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_tax_collectable":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"31380-14abfc9d33d428201eee7853dfecac61","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0}],"special_district_tax_collectable":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_tax_collectable":0.0,"state_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"HANCOCK COUNTY","country":"US","county":"HANCOCK COUNTY","state":"TN"},"order_total_amount":141.93,"rate":0.0,"shipping":11.94,"tax_source":"origin","taxable_amount":0.0}} (WCS Tax)
05-11-2021 @ 03:30:34 - :::: TaxJar Plugin requested :::: (WCS Tax)
05-11-2021 @ 03:30:34 - :::: TaxJar API called :::: (WCS Tax)
05-11-2021 @ 03:30:34 - Received: {"tax":{"amount_to_collect":0.0,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_tax_collectable":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0,"county_amount":0.0,"county_tax_rate":0.0,"county_taxable_amount":0.0,"id":"31380-14abfc9d33d428201eee7853dfecac61","special_district_amount":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_amount":0.0,"state_sales_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0}],"special_district_tax_collectable":0.0,"special_district_taxable_amount":0.0,"special_tax_rate":0.0,"state_tax_collectable":0.0,"state_tax_rate":0.0,"state_taxable_amount":0.0,"tax_collectable":0.0,"taxable_amount":0.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"HANCOCK COUNTY","country":"US","county":"HANCOCK COUNTY","state":"TN"},"order_total_amount":141.93,"rate":0.0,"shipping":11.94,"tax_source":"origin","taxable_amount":0.0}} (WCS Tax)

    HELP!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sloantech

    (@sloantech)

    Health
    WooCommerce
    WooCommerce 5.2.2 is configured correctly
    Jetpack
    Jetpack 9.7 is connected and working correctly
    WooCommerce Shipping & Tax Data
    Service data is up-to-date
    Last updated 9 hours ago. Refresh

    Hi there!

    Thanks for reaching out, and thanks for providing the request log, it’s very helpful!
    The taxable amount comes out as zero because the tax code associated to the product is 99999.
    In order to get the correct taxable amount, the tax code associated to the product needs to be accurate.

    I don’t have access to your admin area. I am guessing that there’s a “Tax class” with name “99999” set up in WooCommerce > Settings > Tax > Additional tax classes ( https://d.pr/i/Lp9CLA ) and your product has that Tax Class associated to it ( https://d.pr/i/S6G96z ).

    The name of the tax class is important and is being utilized to calculate taxes. You can look for acceptable Product Tax Codes here: https://developers.taxjar.com/api/reference/#get-list-tax-categories

    To change the tax rate, you can either:
    – create a new Tax Class in WooCommerce > Settings > Tax > Additional tax classes and associate it to the product
    – or associate to the product the “”Standard” tax rate: https://d.pr/i/tXihTn

    Please let me know if this is accurate and/or if it helped!

    In the meantime, have a great rest of your day!

    Francesco

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
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