No Automated Notification of New Entry

I am having the same issue. HAs been working fine for 12 months now, and has suddenly stopped working. If I test the form using the same email as the notification admin email it comes through, but not if I use another email address of mine. It send the customers one, just not the admins one.

• This reply was modified 4 years, 6 months ago by fifiandthefuzz.

Hi @fifiandthefuzz,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check your form notification settings using our tutorial.

If your notification settings are correct, the issue is likely due to configuration issues, and/or strict email spam prevention settings that are wrongly detecting the notification emails as spam.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

Hey @treadconnectionaustin,

It sounds like there might be changes to the spam filter settings of your email service provider. Unfortunately it looks like it has caused the notification emails from your site to be filtered as well.

As described above, you can fix this by configuring a SMTP plugin on your site so that your notifications are sent as authenticated. Please check out our guide on recommended SMTP options.

And if you’d like more help with using WPForms Lite, please start a new post in our WPForms Lite support forum.

Thanks!