No auto-enrollment of buyers

  • Resolved patriciava

    (@patriciava)


    4 months ago

    So I’ve been struggling with this for a while and I really don’t know what to do anymore.

    I’m running Tutor LMS Pro + Woocommerce and my customers are not being auto-enrolled into their courses.

    I have the recommended Woo settings enabled: https://ibb.co/PrxjQjB (It’s in German, but the order is the same)

    After completing the order, Woo completes the payment, sends out the registration mail + password settings. So far so good.

    But then they are not automatically enrolled into the course. Why?

    I’ve recreated the Woo pages, recreated the default Tutor pages, deactivated all other plugins… still issue persists.

    The only way I can get students auto-enrolled is if I deactivate the “Guest Mode” under Tutor settings. That however is very confusing to my customers. Why should they need to create an account FIRST before buying? Why can they not just have the account created during checkout?

    I hope someone has a solution for this. I am starting to regret spending all that money on the Pro version.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter patriciava

    (@patriciava)

    Just to update this Thread: The issue was resolved by the Themeum support. Turns out that the new block-based checkout pages from Woocommerce did not work together with Tutor LMS. They reverted my checkout page back to the “old version” and now user accounts are created correctly and users are being enrolled in the course automatically.

    Same problem here. I don’t know why sometimes it does not work as expected and do not auto enroll students after successful payments.
    Tried both options: registration previous add to cart and forcing account creation on checkout. But still happening. I manage more than 50 websites with Tutor LMS and I see this problem really frequently. It’s really hard to debug because there is no consistency in the bug.
    Sometimes what has help the store manager to manually enroll the user once the order was completed, is changing Woo status to pending payment, save and the update the order to complete.

    I found this problem happens with external payments plugins like Paypal, Mercadopago. But not with native Woo ones. Like Bacs

Viewing 2 replies - 16 through 17 (of 17 total)
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