No auto-enrollment of buyers

Hello @patriciava,

Thanks for reaching out. We apologize for the inconvenience.

As you are using the Pro version of the plugin, please contact us via this form or open a ticket for support. Our customer support specialists are ready to check the problem and help you accordingly as soon as possible.

Commercial products are not supported in this forum.

Thank you.

I’d prefer to go through the forum here, as – judging from other topics I found – I am surely not the only one with that problem.

Hello @patriciava

I’m sorry to hear you’re experiencing issues with auto-enrollment in Tutor LMS Pro with WooCommerce. It sounds like you’ve already tried several troubleshooting steps without success. Let’s try to address this issue systematically.

Make sure you have turned the “Automatically Complete WooCommerce Orders” in Tutor LMS Monetization Settings as well as make sure you have turned the “Auto Redirect to courses” settings on:

https://snipboard.io/ODsy03.jpg

If you have any further questions or need additional assistance, please feel free to ask.

Best Regards
Dip Saha

• This reply was modified 4 months ago by dipsaha.

Hi @dipsaha , thank you for your reply!

The above mentioned settings are also activated.

https://ibb.co/c62TjXp
https://ibb.co/0rdtBZz

The redirect works but inside the dashboard there is no assigned course…

Hi

Well so far so good. Can I get the Screenshot of your “Enrolled Course Dashboard”?

Thank You.

Hi

If the problem persists, please uncheck the first two boxes from this given screenshot: https://snipboard.io/emSbiB.jpg.

If you continue to experience issues, feel free to ask for further assistance.

Thank You.

Here is what the enrolled courses dashboard looks like

https://ibb.co/3sQb7DP

https://ibb.co/t2R8bn8

I’ve tried unchecking the two boxes pictured but problem persists.

Hi,

Unchecking the mentioned checkboxes should resolve the issue. Did you save the changes after unchecking them?

I have tested this on my local machine, and it is working correctly. For further troubleshooting, could you please provide a screenshot of your “WooCommerce Products” page? This will help me understand the problem better.

Thank you for your cooperation.

Best regards,
Dip Saha

Hi! First of all, thank you SO MUCH for walking through this with me.

When I uncheck these two boxes, I am redirected to this after the cart: https://ibb.co/bKn1wx5

It says to please log in to continue to cart. When I then log in, I need to go back to cart and proceed with checkout, which is too many steps for my customers ??

All I’m trying to do is: customer chooses course, goes to checkout, enters their data, an order and a new user is created and enrolled in the course…

Here is a screenshot of the “WooCommerce Products”: https://ibb.co/t2rC5NF

Hi,

Thank you for your patience. Everything looks good according to the screenshots you’ve shared.

However, I see you’re still facing an issue where the enrolled course is not showing on the dashboard. Could you please provide a screenshot of the “WooCommerce Orders” page on your site? This will help me troubleshoot the problem more effectively.

Best Regards
Dip Saha

Hey,

here is the screenshot from the order dashboard: https://ibb.co/W3CQn3n

The last order was made with “Guest Mode” disabled in Tutor LMS and it worked with student enrollment. I just wish it would also work with Guest Mode enabled ??

Hello

“Guest Mode” simplifies the purchase process by allowing unregistered users to browse and buy courses, registering only during checkout once they’ve selected a course.

Please ensure you have checked the following checkbox, which is a crucial step for integrating “Guest Mode”: https://snipboard.io/igqfdK.jpg

Let me know if this resolves your issue. If you encounter any further problems, feel free to reach out to us. Moreover you can go through this documentation: https://docs.themeum.com/tutor-lms/tutorials/guest-purchase/

Best regards,
Dip Saha

Yes that is exactly what I’m trying to do. Allowing unregistered users to browse and buy courses, registering only during checkout once they’ve selected a course.

But then the account is created and the user is not enrolled in the course….

I’m gonna go ahead and open a ticket on your website to give you access to my page, because I’ve tried all your suggestions.

Please ensure you have checked the following checkbox, which is a crucial step for integrating “Guest Mode”: https://snipboard.io/igqfdK.jpg

The checkbox is checked, the AJAX is not, as shown in the documentation. https://ibb.co/mXGTGTR

Hello @patriciava

Thank you for your patience. Please go to “Accounts & Privacy” settings. Please adjust your settings according to the screenshot provided:?https://snipboard.io/4S3Ex6.jpg

I hope this resolves the issue. If you face the same problem then let me know, we will redirect you to our special support team.

Best Regards
Dip Saha

Hi @dipsaha, that did not work. But I am already in touch with your support team. Hoping to get this resolved, then I will update here.