• Resolved ventio

    (@ventio)


    I have products with variants, for example:
    Product 1: Socks
    Attribute 1: Size (4 options)
    Attribute 2: Pattern (6 options)
    Attribute 3: Quantity in set (5 options)

    Because Attribute 3 (Quantity in set) affects the price of the product, while the other attributes do not, I use “ANY” for Attribute 1 and Attribute 2. However, sometimes a customer places an order over the phone, and in such cases, the employee manually adds the order to WooCommerce. But when adding the product manually, the system does not display Attribute 1 and Attribute 2.

    What should be done to ensure that all product variants are displayed when adding a product to a manual order?

    • This topic was modified 9 months ago by ventio.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ventio,

    To ensure all product variants are shown when adding a product to a manual order, you’ll need to set up all your product attributes correctly, even if they do not affect the price.

    In this case, you should include all the options for Attribute 1 (Size) and Attribute 2 (Pattern) instead of using “ANY”. By doing this, when you or your team manually add an order, all the attributes will be displayed correctly.

    If you find this process time-consuming or complex, consider using the WooCommerce Product Add-Ons extension. This extension allows you to add extra options to products which your customers can select from when placing their order, making manual order entry more streamlined.

    Also, to make phone orders and manual entries easier, you may use the Phone Orders and Payments or Shop as a Customer for WooCommerce extension. This extension allows you to create and edit orders in the WordPress admin without needing the customer to interact with the web storefront.

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter ventio

    (@ventio)

    Thank you for the response, unfortunately, this plugin does not meet my expectations. Is there another way to ensure that ANY variants can be displayed when adding an order manually? Perhaps there is a function that can unlock this?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ventio,

    In this case, you might need to consider hiring a developer to create a custom solution specifically for your needs. They could potentially create a function that would allow “ANY” variants to be displayed when adding an order manually.

    Please note that writing or providing custom code is not within the scope of our support policy. If you still need assistance, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question.

    I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

    Hey @ventio,

    I just wanted to make sure that you knew it was possible to add the “any” attributes for these products. When you’re editing an order, look on the right hand side of the order item and you’ll see a pencil. Click on that pencil will open up the “meta” about that item. You’ll see any attributes that are set to a specific value listed.

    Right below that you’ll see a spot for entering in new meta values which includes attributes. In order for it to be formatted like the other attributes, you’ll need it to be like pa_color for an attribute named “color” and pa_pattern for an attribute named pattern. Then in the “value” field, you can enter “any” or one of the actual values if you’d rather. Once you save your changes, these attributes should be set for this line item.

    If you want the “any” variation pre-populated, then that will require custom code.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ventio,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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