No answer from support in 2 weeks?

  • Resolved Marc

    (@arbolife)


    4 years ago

    Hi,

    I have a paid pro version and it’s not working at all. I have contacted support and now there has been no news for 2 weeks. What is going on?

    My request # is 13043.

    Thanks for an update.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    Hello,

    I am sorry, but I can not find that ticket ID nor your username arbolife.

    Please send me a direct message to support [at] wp-staging.com preferable from the original mail address you used for your previous request.

    We usually answer withing a few hours max.

    Best Regards
    René

    Thread Starter Marc

    (@arbolife)

    Oops, this was about the wrong plugin. The team at WP Staging got back to me fast, but my support case was with another plugin with a very similar name. Sorry for the confusion.

    Best,
    Marc

Viewing 2 replies - 1 through 2 (of 2 total)
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