No answer for my refund request

  • Resolved Gilou24

    (@gilou24)


    4 years, 6 months ago

    I bought the premium version.
    But the tested pages are deleted when the test is stopped; and test results are also not saved.
    This plugin does not suit me, I asked for the refund of my purchase more than a month ago … I had no response.
    So i am unhappy

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi Gilou24, whenever we get a refund request (and its within the 30 days since purchase) we action it right away. Can you please email us directly [email protected] and reference this support topic? I’ll look into it for you.

    Thread Starter Gilou24

    (@gilou24)

    Hello,
    I sent you my request more than a month ago (it was then on time since my order had been placed on March 26 – invoice 2447) directly from the Support page https://simplepagetester.com/support/
    But as your system does not deliver any confirmation, I obviously cannot prove it and cannot give you the exact date of my request …
    Regards,
    Gilles

    Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi Gilles,

    Thanks for coming back to me. Seems there was a reply on your original request but we didn’t hear back from you so it was left open.

    I’ve picked up your ticket so we’ll shift this convo there.

    Cheers,
    Josh

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No answer for my refund request’ is closed to new replies.