No albums thumbnail

I’m sure since WP 3.8 and NextGEN 1.9.13 everything worked very well. I didn’t pay attention when the problem started, I received a notification from a visitor who wrote me “there’s something broken because I can’t see albums thumbs”. I haven’t installed new plugins in the latest weeks.

I tried to switch with default theme, no results. I tried also to make a new .htaccess and to set different permalinks.

Yes, the website is inside a custom folder but it was there since the beginning and it worked fine.

If you need the back-end credentials I can send you without problem.

All plugins are up to date, here’s the activated:
– Akismet
– BackWPup
– CodeStyling Localization
– Contact Form 7
– Flamingo
– iThemes Security
– NextGEN Gallery by Photocrati
– NK Google Analytics
– Simple Facebook Plugin
– Symple slides
– TinyMCE Advanced
– WordPress SEO
– WordPress Social Ring
– WPtouch Mobile Plugin

Here’s the details of the server (taken from NextGEN Gallery main page):
Sistema Operativo : Linux (32 Bit)
Server : Apache/2.2
Utilizzo memoria : 39.64 MByte
Versione MYSQL : 5.0.92-enterprise-gpl-log
Modalità SQL : Non impostato
Versione PHP : 5.3.29
PHP Safe Mode : Off
PHP Allow URL fopen : On
Limite memoria PHP : 128
Dimensione massima di caricamento PHP : 25M
Massima dimensione POST PHP : 30M
PCRE Backtracking Limit : 1000000
Tempo massimo di esecuzione script PHP : 120s
Supporto EXIF PHP : Si ( V1.4 )
Supporto IPTC PHP : Si
Supporto XML PHP : Si
Libreria grafica
GD Version : bundled (2.1.0 compatible)
FreeType Support : Si
FreeType Linkage : with freetype
T1Lib Support : Si
GIF Read Support : Si
GIF Create Support : Si
JPEG Support : Si
PNG Support : Si
WBMP Support : Si
XPM Support : Si
XBM Support : Si
JIS-mapped Japanese Font Support : Si

@il_magnus – There have been a great many changes in WordPress and in NextGEN Gallery since those versions were current. This is why we ask you check for plugin conflicts on your site … a list is useful for telling us what they are but that in no way is a substitute for actually testing if there is/are conflicts.

Thanks!

– Cais.

I just tried to de-activate all plugins except NextGEN Gallery but nothing changes ??
One more thing: in the back-end I see the album thumb

@il_magnus – What is the file structure / path from your TLD to the images in your gallery that album is displaying?

– Cais.

The file structure is TLD/nuovo

The gallery is in the default path (wp-content/gallery/galleryname)

@il_magnus – If I try to visit https://www.sciclubinvicta.net/nuovo I get redirected to https://www.sciclubinvicta.net/nuovo-sito/

You originally posted this topic as an issue at https://www.sciclubinvicta.net/foto/

Which is the correct site we are trying to help you sort out your issue(s) on?

Also to note, the re-directed site has many references to https://www.sciclubinvicta.net/nuovo which could be where the root cause of the issues are … you might try the Reset Option under Gallery > Other Options to sort that out.

Thanks!

– Cais.

I moved up the website, now it is in the TLD and all work, finally. But I still don’t understand why initially the plugin worked well with the site in the “nuovo” subfolder.

@il_magnus – My thoughts are in the differences with /nuovo/ and /nuovo-sito/ URL but as it is, I’m happy to read you have everything working now. Good for you!

Thanks for the follow-up.

– Cais.

I still have problem with IGW, sometimes not loaded (very slowly), sometimes yes but I have no option to select in the first tab

@il_magnus – Now that you have moved the site to the root try using the Reset Option under Gallery > Other Options.

Thanks!

– Cais.

Yes I did but I still has problems with the IGW

@il_magnus – Have ou re-checked for plugin conflicts as well?

– Cais.