No Activation email received

  • Resolved hdsouza

    (@hdsouza)


    6 years ago

    Hi,
    When i try to activate, I do not get an activation email.
    There is also no option to change the activation email.
    Tried deleting the plugin and reinstalling it. Same thing

    Thanks
    Hil

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hello Hil,

    Thank you for contacting us! We are sorry to hear that you have problems with the plugin.

    Could you tell us which email address you used for the plugin? That way we can have a look and see what happened. If you don’t want to write out your email address here then you can send us a message at [email protected]

    Hope to hear back from you soon!

    Plugin Author TinyPNG

    (@tinypng)

    Hello, we have investigated the issue further and found that in case you do not receive an activation email there is no option to add your API key manually any more.

    This is happening in version 3.1 of the plugin.

    A temporary workaround right now is to go to check inside WordPress admin on /wp-admin/options.php and change the value of tinypng_email_address and tinypng_api_key or possibly remove those so you can try again.

    We will fix this issue in the next upcoming release due soon.

Viewing 2 replies - 1 through 2 (of 2 total)
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