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  • I got the exact same problem, seems like the API on Smashballoon is no longer redirect

    • This reply was modified 3 years, 4 months ago by ngochieu.

    Happening here too. Seems our websites are unable to talk to the API now. All firewalls have been checked and the API is not blocked!

    Same here

    Daniel

    (@danielvoelk)

    Same for me

    Same for me too !

    Same here.

    same here.

    same issue here!

    Man, I thought it was me. By the way; my whole API disappeared from Facebook and when I’m trying to reconnect from WordPress the page stays blank. Wtf just happened?

    Same issue, please resolve problem with API.

    Me, too

    Plugin Author smashballoon

    (@smashballoon)

    Thanks for letting us know. We’re looking into this now!

    John

    Having a white redirection screen here as well.

    Same problem here.

    Looks like something broke due to the recent WordPress update. Hopefully the plugin gets updated to fix this issue.

    Plugin Author smashballoon

    (@smashballoon)

    Hey guys,

    Unfortunately, this is due to an issue in the Instagram “Basic Display” API which has been reported by multiple developers over night. Here are links to some relevant bug reports (report one, report two). This isn’t due to an issue with WordPress or with our plugin, but is an issue with Instagram’s API itself and so is affecting all plugins and all apps that use their API.

    As it’s such a critical issue, hopefully Instagram will resolve it very quickly, but they have not yet responded to the bug report and so I don’t have any update on it yet. You can click the “Same here” button on the bug report and subscribe to it as that may help escalate it’s priority.

    In the meantime, this does not affect the “Business” API, and so you could convert your Personal Instagram profile into a Business profile by following these directions. It is free to do this and business accounts have some additional perks too. Once you’ve done this (or if your profile is already a business profile) then you can reconnect your account in our plugin by clicking the “Connect Instagram account” button, and then select the “Business” option.

    We apologize for any inconvenience here. Hopefully Instagram can get this resolved very soon!

    John

Viewing 15 replies - 1 through 15 (of 17 total)
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