No Access to Backup File

  • Resolved francis19

    (@francis19)


    2 years, 11 months ago

    Hi, I can’t access my wp-admin page. Something is wrong with my site and I need to restore it to a backup point. How do I access my backup files? I don’t see them on the server database as what I found are just file references. Live chat is not responsive. There is no response on social media accounts of Backup Guard for private messages.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @francis19 ,

    Thanks for getting in touch.

    We have noticed, that you contacted us via email as well.
    Please, check your email, since our support representative has already replied to you.

    We will continue our communication over there, in order to avoid any misunderstanding.

    Best,
    BackupGuard Team

    Thread Starter francis19

    (@francis19)

    Update on this:

    We have tried 3 backup files to restore and nothing works. One of the selling features for this was the “Reliable Restore” It says on their site “No backup is good if it cannot be restored. Our software has been tested in dozens of different environments and restoration is just as good as backup.”

    And yet none of the 3 backup files we tried has been successfully restored. Our site has been down for 3 days already. Is there anyone else who can support us with this?

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @francis19 ,

    Thanks for getting back to us.

    Upon checking the conversation, we have noticed, that the issue was connected to the fact, that the backup files seem to be damaged.
    But we are aware, that our tech team extracted the files with success, so you can try to restore any of the files and inform us how it went via email.

    Best,
    BackupGuard Team

Viewing 3 replies - 1 through 3 (of 3 total)
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