NO ACCESS TO 2FA. NO RECOVERY CODES.

  • Resolved richard1234567891

    (@richard1234567891)


    1 year, 1 month ago

    I switched on 2FA with Wordfence on a site I stopped using for a while. I’m now trying to login to WordPress again for this site and I’m getting the Wordfence 2FA prompt.

    I’ve changed phones and can no longer access 2FA. I also can’t find my recovery codes.

    How can I access the site now?

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @richard1234567891, sorry to hear that but I’ll be happy to help you out!

    When you no longer have access to your recovery codes, follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)
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