No Access Modal?

  • Resolved doczimute

    (@doczimute)


    1 month, 1 week ago

    Hello, I installed the plugin locally to test, then I installed it on the remote server with downloads reserved for logged in users (No access page = not selected, and No Access Modal = checked). For the local installation, I did get the styled modal window from Download Monitor to indicate that the download was not possible. But on the remote server, the modal window is with the default WordPress style (no warning logo, no title and close button). I tried on another server with an identical result.

    How to enable/re-enable the plugin modal window style?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nayeem Hyder

    (@nriddhi)

    Hello doczimute,

    Hope you are well. Are you trying WPDM login modal feature or your custom modal feature? Please kindly elaborate on it. Please kindly check and let me know.

    Thank you and regards

    Thread Starter doczimute

    (@doczimute)

    None of that. Standard installation without extra CSS and specific modal window. The plugin’s modal window styling just doesn’t apply. And I know why?

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Are you talking about this download as I image attached?
    https://i.postimg.cc/63MtBgwD/screenshot-47.png
    please kindly check and let me know.

    Thank you

    Thread Starter doczimute

    (@doczimute)

    I found the cause of the problem. The links to the files to download had a relative path (/download/myfile), by putting an absolute path (https://mysite.com/download/myfile), the plugin’s styled window (CSS) is applied.

    Furthermore, there seems to be a problem with translations including special characters, accents, etc., or more precisely, something must be missing in a source file:
    – If the window title (No access!) includes special characters, they are interpreted in UTF8.
    – If the window label (Access denied. You do not have permission to download this file.) includes special characters, they are misinterpreted in UTF8. You must then replace them with their HTML code to avoid having strange characters on display.

    Thread Starter doczimute

    (@doczimute)

    Now if you click on the icon that your image indicates, the styled modal window appears correctly.

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Glad to hear that, your problem has been resolved. Please let me know, if you have any queries.

    Thank you and kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
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