No acces to HTML/PHP codes of woocommerce e-mail

  • Resolved kellymh13

    (@kellymh13)


    1 year, 5 months ago

    Hi,

    Just before an update of woocommerce I changed something in the html/php codes of an email lay-out. However this seemed to give me some problems and therefore my e-mails are not arriving to the customer. When I wanted to change it back to the original format I figured that after the update I have no longer access to the html/php codes. Therefore I’m not able to solve the issue that I have with the woocommerce email not arriving to the customer.

    How do I get access to the html/php codes from the Woocommerce emails?
    I have screenshots but am not able to add them to this message?

    Please help me asap.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Consider checking out this blog post that demonstrates how to personalize WooCommerce emails: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/.

    You can consider the WooCommerce Email Customizer plugin for editing emails. This premium plugin comes with a 30-day refund guarantee, and you can ask pre-sale questions by visiting: https://woocommerce.com/my-account/create-a-ticket/.

    I hope this points you in the right direction.

    Thread Starter kellymh13

    (@kellymh13)

    Hi,

    Unfortunately this is not resolving my answer.

    My question is how do I gain access again to the html codes of the Woocommerce emails. Before I went to Woocommerce>Settting>Emails> Processing Order email>Manage or to Customizer>Theme’s>Theme editor but both options disappeared after the Woocommerce update and therefore I’m not able to correct the error in the html code that I made before the update, that is the reason my e-mail is not arriving at the customer.

    Please see screenshots. Can you explain to me how I gain acces again to the codes?

    Thanks

    View post on imgur.com
    View post on imgur.com
    View post on imgur.com

    Hi @kellymh13

    Thanks for providing further information about your issue here.

    I understand that you’re unable to access the settings under Woocommerce>Settting>Emails> Processing Order email>Manage or Customizer>Theme’s>Theme editor after the recent update.

    Are you referring to the WooCommerce update here? If so, I checked my personal site running on WooCommerce 7.7.2 and I am still able to manage my Email settings as you can see below:

    Unfortunately, I am unable to access the screenshots you shared above as it produces an error on my end.

    Can you please re-share them again using https://snipboard.io instead? You can share the direct link to the image as a response to this topic.

    Thread Starter kellymh13

    (@kellymh13)

    Hi,

    Yes that is what I mean. I have asked friends of mine with a WordPress website and they say that they have the same issue after the Woocommerce update.

    I have added the screenshots again this time with snipboard.

    Please let me know how I gain access again to the html codes as shown in the screenshots.

    Thanks

    Saif

    (@babylon1999)

    Hello @kellymh13,

    I also wasn’t able to replicate this.


    Link to image: https://d.pr/i/AxbkhI

    You can try to access the site files using FTP to check if the mentioned template exists in woocommerce/templates/emails/customer-processing-order.php.

    If you can’t find it, simply delete then re-install WooCommerce. This should re-generate all plugin files. :?)

    Let us know how it goes!

Viewing 5 replies - 1 through 5 (of 5 total)
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