Ninja Forms Integration not working

  • Ikonify

    (@ikonify)


    3 weeks ago

    When using Ninja Forms, Fathom Analytics and Fathom Analytics Conversions, the Ninja Forms form doesn’t receive the event id from Fathom Analytics Conversions, and thus events aren’t tracked.

    Fathom Analytics is installed and tracking traffic.
    Tested with submitting an existing form
    Tested by creating a brand new Ninja Forms form after Fathom Analytics Conversion plugin installation and still no luck after submitting a form.
    Ninja Forms integration is enabled from settings.
    Tracking for logged in users enabled
    Tested also in incognito, with trackers & ads not disabled in browser
    Tested with a completely separate mobile browser

    Tested with WordPress 6.6.2, Ninja Forms 3.8.18 and Divi Theme.

Viewing 1 replies (of 1 total)
  • Plugin Author fathomconversions

    (@fathomconversions)

    Hi Ikonify,

    We’re currently investigating the issue you reported. We’ll provide an update as soon as we have more information.

    Thanks,

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.