Nightmare with this

  • Resolved thewowadventure.com

    (@thewowadventureltd)


    11 months, 3 weeks ago

    I’ve been a nightmare with this website in connecting it to Hubspot. The https://alphawolfsoundbeast.com/wp-admin/admin.php?page=leadin page just goes around and around in circles forever, saying it is connected, realising it is not and starting again. If by strange fluke I can catch the “I already have a Hubspot account” in the top right, it opens a new window and asks for the Hubspot login details, obviously accepts my details and then when I say “Connect website” it falls flat on its face.

    All third part party cookies are allowed and I’ve cleared the browsing data and cookies – still fails. Google Chrome.

    Help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter thewowadventure.com

    (@thewowadventureltd)

    Then it goes back to app-eu1.hubspot.com refused to connect.

    Plugin Support gsugrue

    (@gsugrue)

    Hey @thewowadventureltd,

    Thank you for reaching out.

    First, could you please confirm that you are using the latest version of our plugin?

    Then, try using a different browser to connect. This step will help us determine if browser plugins might be causing the issue.

    If the problem continues, please capture and send us a HAR file of your connection process. You can email this file to our support team at [email protected].
    A HAR file is a recording of the tab’s network activity, which will help us diagnose the issue.
    Here are instructions on how to capture a HAR file.

    Although it’s premature to pinpoint the exact cause, we’ve recently observed that issues with users’ .htaccess or Nginx configurations can sometimes block parts of the connection process. A HAR file of the flow will help us investigate whether this is occurring in your case as well.

    Best Regards,
    Gearoid

    Plugin Support gsugrue

    (@gsugrue)

    Closing due to inactivity. Feel free to re-open if needed.

    Best Regards,
    Gearoid

Viewing 3 replies - 1 through 3 (of 3 total)
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