Nicename may not be longer than 50 characters.

From the code itself I can see – https://github.com/WordPress/wordpress-develop/blob/6.1/src/wp-includes/user.php#L2147-L2147 –

/**
	 * Filters a user's nicename before the user is created or updated.
	 *
	 * @since 2.0.3
	 *
	 * @param string $user_nicename The user's nicename.
	 */
	$user_nicename = apply_filters( 'pre_user_nicename', $user_nicename );

	if ( mb_strlen( $user_nicename ) > 50 ) {
		return new WP_Error( 'user_nicename_too_long', __( 'Nicename may not be longer than 50 characters.' ) );
	}

… so looks like they are providing user_nicename longer then 50 chars?

Hi @rokmeglic

Thanks for reaching out!

Firstly, I apologize for the delayed response.

I checked your site, however, I was not able to reproduce the issue on my end as there was no shipping method available on my testing.

Image Link: https://snipboard.io/gxQ9MH.jpg

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, can you please share what payment gateway was used when this error occurred? I am using COD on my testing, however, as mentioned above, the error did not display on my end.

Thanks!

The problem occurs when the user is using the Arabic version
Guest user
Long First or Second name
The name is written in Arabic
The username and password are created automatically

Hi there @colyz93

Thank you for reaching back, clarifying things further.

The username and password are created automatically

From what I gather, the culprit appears to be right here.

Could you respond with how they are created, please? Is the official method for account creation (described here, in the documentation) used or otherwise?

Furthermore, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us (as it provides additional paste settings).

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!

Woocommerce > Accounts and privacy > Account creation >

?Allow customers to create an account during checkout

?Allow customers to create an account on the “My account” page?

When creating an account, automatically generate an account username for the customer based on their name, surname or email

?When creating an account, send the new user a link to set their password

`
### WordPress Environment ###

WordPress address (URL): https://www.yoppia.com
Site address (URL): https://www.yoppia.com
WC Version: 7.2.0
REST API Version: ? 7.2.0
WC Blocks Version: ? 8.9.2
Action Scheduler Version: ? 3.5.3
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 3 GB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 3 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.2.0
WC Database Prefix: wp_
Total Database Size: 167.86MB
Database Data Size: 122.00MB
Database Index Size: 45.86MB
wp_woocommerce_sessions: Data: 0.22MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.22MB + Index: 0.08MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 1.79MB + Index: 0.75MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.08MB + Index: 0.09MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_actionscheduler_actions: Data: 3.77MB + Index: 1.11MB + Engine MyISAM
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wp_braapf_product_stock_status_parent: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.05MB + Index: 0.14MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variable_attributes: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.73MB + Index: 0.04MB + Engine MyISAM
wp_cartflows_ca_email_history: Data: 0.09MB + Index: 0.09MB + Engine MyISAM
wp_cartflows_ca_email_templates: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wp_comments: Data: 1.06MB + Index: 0.38MB + Engine MyISAM
wp_cr_local_forms: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_ewwwio_images: Data: 2.52MB + Index: 1.70MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
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wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fql_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_gpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_icl_strings: Data: 9.52MB + Index: 12.09MB + Engine InnoDB
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wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_icl_string_positions: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translate: Data: 7.52MB + Index: 0.28MB + Engine InnoDB
wp_icl_translate_job: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_icl_translations: Data: 1.52MB + Index: 1.31MB + Engine InnoDB
wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 4.52MB + Index: 0.05MB + Engine InnoDB
wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_litespeed_crawler: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_img_optm: Data: 5.52MB + Index: 3.03MB + Engine InnoDB
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wp_litespeed_url: Data: 0.20MB + Index: 0.22MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.27MB + Index: 0.59MB + Engine InnoDB
wp_mclean_refs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
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wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_pys_stat_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_product_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.52MB + Index: 0.38MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 5.52MB + Index: 7.02MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.30MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.38MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.59MB + Index: 0.31MB + Engine MyISAM
wp_terms: Data: 0.30MB + Index: 0.31MB + Engine MyISAM
wp_term_relationships: Data: 0.44MB + Index: 0.78MB + Engine MyISAM
wp_term_taxonomy: Data: 1.55MB + Index: 0.25MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 2.96MB + Index: 1.36MB + Engine MyISAM
wp_users: Data: 0.14MB + Index: 0.10MB + Engine MyISAM
wp_usin_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usin_user_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.25MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_custom_region_by_country: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.30MB + Index: 0.34MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.38MB + Index: 0.50MB + Engine InnoDB
wp_wsal_metadata: Data: 0.09MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

amp_validated_url: 49
announcer: 1
attachment: 3366
br_filters_group: 2
br_product_filter: 26
cmm4e_menu: 1
cmm4e_menu_theme: 1
custom_css: 6
customize_changeset: 31
elementor_library: 6
fpf_fields: 1
gfw_report: 35
hollerbox: 1
is_search_form: 5
mailpoet_page: 1
mc4wp-form: 2
ml-slide: 4
ml-slider: 1
nav_menu_item: 109
neve_custom_layouts: 9
neve_product_tabs: 4
ocscw_size_chart: 1
oembed_cache: 3
page: 34
popup: 1
popup_theme: 7
post: 10
product: 908
product_variation: 438
pys_event: 1
revision: 198
rvp: 1
shop_coupon: 75
shop_order: 861
size-chart: 15
soliloquy: 1
wc_order_status: 18
wcps: 1
wcps_layout: 1
wdf_scan: 1
wdf_scan_item: 2
woo_discount: 2
woo_discount_cart: 1
wp_block: 1
wp_global_styles: 1
wpcode: 4
wpforms: 2
wpmm_theme: 3
wpwautoposterlogs: 368
wrsl: 1
yith_wcps_type: 6
yith-wcbm-badge: 2
yith-wccos-ostatus: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.14
WPML SEO: by OnTheGoSystems – 2.1.0
OPay Payment Gateway for WooCommerce: by OPay – 2.5.5
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.21.0
Akismet Anti-Spam: by Automattic – 5.0.2
Bosta WooCommerce: by Bosta – 2.9.2
Brands for WooCommerce: by BeRocket – 3.7.0.6
Chaty: by Premio – 3.0.4
Code Snippets: by Code Snippets Pro – 3.2.2
Customer Reviews for WooCommerce: by CusRev – 5.10.0
Easy Table of Contents: by Magazine3 – 2.0.40
Elementor Pro: by Elementor.com – 3.9.1
Elementor: by Elementor.com – 3.9.1
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.1
Hide Shipping Method For WooCommerce: by theDotstore – 1.3.2
Module Control for Jetpack: by RavanH – 1.6
Jetpack: by Automattic – 11.6
LiteSpeed Cache: by LiteSpeed Technologies – 5.3.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.12
MC4WP: WPML compatibility: by ibericode – 1.0.3
Merged Comments for WPML: by Ricky Poon – 3.0
Neve Pro Addon: by ThemeIsle – 2.4.8
PixelYourSite PRO: by PixelYourSite – 9.3.7
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1
Direct Checkout | Quick View | Buy Now For WooCommerce: by GrandPlugins – 1.5.3
Rank Math SEO: by Rank Math – 1.0.103.1
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.7.7
Sparks for WooCommerce: by  – 1.0.10
Super Socializer: by Team Heateor – 7.13.43
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.13
CTX Feed Pro: by WebAppick – 5.3.28
WooCommerce Accept Payments: by Accept – 5.7.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.21
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
Ultimate Order Combination: by Fahad Mahmood – 1.5.7
TeraWallet: by StandaloneTech – 1.4.4
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.3.4
Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.9.1
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce Order Status Manager: by SkyVerge – 1.14.0
Product SKU Generator for WooCommerce: by SkyVerge – 2.4.8
WooCommerce: by Automattic – 7.2.0
Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.1.9
WP Mail SMTP: by WPForms – 3.7.0
MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
WPML Media: by OnTheGoSystems – 2.7.1
WPML String Translation: by OnTheGoSystems – 3.2.3
YITH WooCommerce Featured Audio and Video Content Premium: by YITH – 1.3.16
YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.23.0

### Inactive Plugins (2) ###

Users Insights: by Pexeto – 4.2.1
WP Rocket: by WP Media – 3.12.2.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0
Health Check Troubleshooting Mode: by  – 1.8.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EGP (EGP)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
wooco (wooco)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #7 - /new/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Neve
Version: 3.4.9
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-12-18 12:11:54 +02:00
Options: ?
Notes: 55
Onboarding: completed

### Action Scheduler ###

Complete: 1,602
Oldest: 2022-12-05 05:59:11 +0200
Newest: 2022-12-18 12:09:08 +0200

Failed: 9,508
Oldest: 2022-12-05 05:25:56 +0200
Newest: 2022-12-18 09:37:03 +0200

Pending: 2
Oldest: 2022-12-18 18:29:43 +0200
Newest: 2022-12-19 16:02:55 +0200


### Status report information ###

Generated at: 2022-12-18 12:51:07 +02:00
`

2022-12-12T03:13:22+00:00 CRITICAL Uncaught Error: Class 'Codeinwp\Sparks\Core\Loader' not found in /home/u666623264/domains/yoppia.com/public_html/wp-content/plugins/sparks-for-woocommerce/sparks-for-woocommerce.php:62
Stack trace:
#0 /home/u666623264/domains/yoppia.com/public_html/wp-includes/class-wp-hook.php(308): {closure}('')
#1 /home/u666623264/domains/yoppia.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /home/u666623264/domains/yoppia.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/u666623264/domains/yoppia.com/public_html/wp-settings.php(595): do_action('after_setup_the...')
#4 /home/u666623264/domains/yoppia.com/public_html/wp-config.php(77): require_once('/home/u66662326...')
#5 /home/u666623264/domains/yoppia.com/public_html/wp-load.php(50): require_once('/home/u66662326...')
#6 /home/u666623264/domains/yoppia.com/public_html/wp-blog-header.php(13): require_once('/home/u66662326...')
#7 /home/u666623264/domains/yoppia.com/public_html/index.php(17): require in /home/u666623264/domains/yoppia.com/public_html/wp-content/plugins/sparks-for-woocommerce/sparks-for-woocommerce.php on line 62

Hello @colyz93,

First, the error logs are coming from this plugin Sparks for WooCommerce: by – 1.0.10.

I tried to check out in Arabic but can’t see the mentioned notice.

Link to image.

Also, as @colyz93 commented, this doesn’t seem like a WooCommerce issue.

Can you please try performing a full conflict test and see if the problem is still present?

To do so:

Temporarily switch your theme to Storefront

Disable all plugins except for WooCommerce

Repeat the action that is causing the problem


If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.


Let us know how it goes!