Nice Theme – No Support

  • I like the theme and it does all I really want it to do. The issue is there is no support and I did pay for the premium edition. Two days after I purchased the premium features the web site theme stated the site was a clone and the key no longer works and the premium features do not work.

    If the author will resolve the issues I am having, I will change my review

    • This topic was modified 1 year, 1 month ago by chatataridge.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter chatataridge

    (@chatataridge)

    Not sure why I have to write a reply to my review

    Theme Author WebsiteinWP

    (@websiteinwp)

    Hello @chatataridge,

    We sincerely apologize for the delay; regrettably, we missed your previous email. Our team has since responded to your inquiry regarding the issue. Please check your email inbox, and our team will be available to assist you further with resolving the matter.

    Regards,
    WebsiteinWP

    Thread Starter chatataridge

    (@chatataridge)

    Thank you for your response. I have sent an email to the support team.

    Theme Author WebsiteinWP

    (@websiteinwp)

    Hello @chatataridge,

    Kindly take a moment to check your email inbox, where we’ve sent important details that should help resolve your concerns. If you encounter any persisting issues, please feel free to reach out to us for additional support via our dedicated support email.

    Regards,
    WebsiteinWP

    Thread Starter chatataridge

    (@chatataridge)

    Three weeks after the support team contacted me and resolved the issue, the site is once again in safe mode. I have not cloned the site or changed the url. Would the support team please answer the emails that I have been sending. I paid for the template which according to the template site includes support.

Viewing 5 replies - 1 through 5 (of 5 total)
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