Nice pugin – Tech Support is engaged and responsive

  • The developers have been quick and concise in helping me understand the plugin’s capabilities and limitations. All in all, I am very happy with this plugin so far. The cost savings on DHL shipping is significant.

    My only complaint is that there is no way to use DDP service (delivery duty paid) which means we can’t use it for shipping to private consumers in EU countries. But as DDP requires a “bill back” from DHL after they pay the duty/vat, I understand how this would get complicated. But I remain hopeful; if anyone can figure it out, I have confidence in these developers.

Viewing 1 replies (of 1 total)
  • Plugin Author Gerhard Potgieter

    (@kloon)

    Hi @drjx, thanks for the review. We appreciate it and glad to hear you are happy with it. We strive to continue building out features to make the experience even better with each release.

    My only complaint is that there is no way to use DDP service (delivery duty paid) which means we can’t use it for shipping to private consumers in EU countries. But as DDP requires a “bill back” from DHL after they pay the duty/vat, I understand how this would get complicated. But I remain hopeful; if anyone can figure it out, I have confidence in these developers.

    Noted, and thanks for understanding. Unfortunately due to how billing works with WooCommerce Shipping this is complicated indeed. I am sure if there’s a big enough need for this we will figure a way out to make it happen.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.